The Role
As a Partner Success Manager, you'll manage key B2B accounts, support integration and growth, analyze KPIs, gather customer feedback, and drive partner satisfaction.
Summary Generated by Built In
About Jeff
Over2 billion people in Emerging Markets lack traditional financial data, and as a result are financially underserved. At the same time, these consumers have tremendous amount of digital footprint around them.
Jeff is a financial technology startup that addresses this issue. We build financial product comparison marketplaces that help consumers and financial service providers connect and increase odds of cooperation through digital footprint-enabled data science and machine learning models.
Our goal is to unlock financial services for the underbanked, with a clear focus on emerging economies that will drive the global economy in decades to come.
Since 2020, our business has expanded to 6 countries, surpassed 10 million visits every month to our brands and reached profitability.
Jeff has been recognized as a top growth fintech by Financial Times, Statista, Deloitte, Sifted and others.
As we continue our growth and expansion, unlocking new markets and products, as well as introducing AI as a central product pillar, we are looking for great people to fortify our team further.
Join our team as Partner Success Manager interacting with Key B2B Accounts daily & driving synergies that allow both Jeff, as well as our partners to succeed and grow.
You will:
- Work with a few dozen of accounts daily
- Support key accounts through the cycle, from integration and onboarding, to scaleup and data-driven growth fostering
- Analyze a substantial set of KPIs daily or weekly, detecting growth potential and inefficiencies
- Continuously gather feedback and insights from our B2B customers, proposing connected business enhancements
- Interact with internal stakeholders from Data, Marketing and Sales teams daily
- Lead decision-making automation efforts to elevate efficiency of our day-to-day partner ops
- Be the right-hand person to the regional manager, driving growth in your markets
- Drive adoption of API-centric operations as a standard
- Introduce and improve B2B partner satisfaction via CSAT/NPS/other relevant metrics
- Support your region's team with new markets and products entry and expansion
You have:
- Drive and hunger to kickstart / accelerate your career. This role is an outstanding opportunity both for recent graduates / last year students, as well as talent with a few years of experience already
- Profound ability to make sense of data and insights, and coney said findings in targeted sales efforts
- Excellent English. Knowledge of Spanish or Portuguese is a strong advantage
- Demonstrated ability of being a self-starter that thrives in dynamic, cross-market environment
- Extreme level of ownership
- Excellent communication skills, both written and verbal
- Mindset towards automation and operations enhancement with the help of AI and other latest technologies
- Ability to work with pivots and lookups. Ability to understand & write basic SQL is a plus
What's in it for you?
- Equipment of your preference
- Knowledgeable, driven and truly experienced team
- Vacation policy that fully covers annual leave and National holidays in line with your residence country’s standards
- Team building events, both online and offline
- Competitive salary, as well as opportunity to earn more via good performance (cash or stock - you chose!)
- Early-stage startup hunger and ambition combined with stability, as we have reached profitability
- High energy - as a growing startup, no day is the same
- Unlimited growth - as the company grows, you grow with us! 🚀
Our Values:
- Walk the talk: We not only understand what to do but are able to execute it
- Integrity: We are reliable, trustworthy, and accountable professionals who respect each other
- 10x Mentality: We tackle massive markets with bold ambition and solutions
- Action over perfection: We make informed decisions quickly and iterate as we go
- Always be solving, always be building: We are problem solvers, not just problem finders
- Own it: We take full responsibility for our work and ensure everything possible is done to deliver outcomes
If you refer someone for this role and the person passes 3 month probation, you can earn USD 1'000
To refer someone, send your name, candidates LinkedIn URL and contact information to [email protected]
To avoid misunderstandings, the first 3 months is the period when we mutually and truly find out if it is a match - both in terms of values, as well as competences.
Ready to change the way how people in the Emerging World obtain financial services?
Top Skills
APIs
Data Analysis
SQL
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The Company
What We Do
Building the financial superstore for Southeast Asia's underbanked.
