Partner Success Manager

Welcome to Credable!

Credable is transforming financial services in emerging markets with its best-in-class Digital Banking Platform. We help partners launch financial products by embedding them into digital channels their customers already use.

The foundation of the platform is grounded in data that informs everything we do: from credit scoring to marketing segmentation and everything in between. 

This approach enables us to embed credit and savings products into any partner channel, making them easy to access and highly contextual. The benefit is that our platform can cater to a wide range of use cases:

• MNOs can deploy efficient loan and savings systems optimised for their channels.
• Fintechs can offer tailored financial services to their unique customer base.
• Banks can create new revenue streams and enhance customer loyalty without overhauling their core systems.

The result is a win-win-win for partners, customers, and Credable. Having deployed across multiple markets in Africa, we’ve proven our platform meets a critical need and is driving us toward our core objectives:

• Democratizing financial services by reaching over 500 million people.
• Becoming the most trusted source of data in emerging markets.

The Role:

Join our dynamic team as a Partner Success Manager, you'll spearhead the success of our embedded finance products. In this pivotal role, you will blend strategic vision with execution to create and implement initiatives to improve our products - directly shaping the future of financial accessibility in the region. 

Key Responsibilities:

• Strategic Planning: Develop and implement strategies that align with company goals and market potential.
• Product Development: Oversee the implementation of product initiatives end-to-end by working with the relevant internal and external stakeholders - these include additional product features, communication tools, acquisition and retention functionalities.
• Stakeholder Management: Build relationships with internal teams, financial institutions, regulatory bodies, and potential partners.
• Communication: Consistently optimize the communication strategies through A/B testing & customer feedback.
• Financial Analysis: Conduct financial modeling and risk assessment to ensure product viability and profitability.
• Data Analysis & Customer Feedback: Utilize product & customer insights to refine products and inform new product development.
• Performance Monitoring: Define and track key performance indicators (KPIs) to assess product success and market impact.

The finer points: What we are looking for from you:

• Organised, motivated, and process-driven professional with experience managing projects. 
• Experience in developing and executing long-term business strategies.
• Empathetic and deeply committed to understanding and fulfilling customer needs and preferences.
• Agile in adapting to new challenges and proficient in solving complex problems.
• Strong understanding of financial concepts, with experience dealing with profitability and risk metrics.
• Excellent and effective at communicating ideas and strategies across various levels and departments.
• Transparent, accountable, and passionate work ethos which aligns well with our own values. You believe in contributing positively to the team environment.

We believe in equal opportunities, and welcome applications from diverse backgrounds. However, experience working in FinTech, Banking/Finance, Telco is preferred.