Title: Partner Success Manager
Division & Department: Enterprise Sales
Status: Full-Time
Reports to: Manager, Client Success
Location: Tokyo (Hybrid)
About FranklinCovey Japan
FranklinCovey is a global leader in organizational performance improvement, helping organizations achieve results that require lasting changes in human behavior. FranklinCovey Japan provides leadership, productivity, and organizational effectiveness solutions to clients across Japan, bringing global best practices to the local market.
With a team of under 50 employees in Japan, we offer a close-knit, collaborative environment where each person has a direct impact on our business and our clients.
Job Summary
The Partner Success Manager is a high-impact, strategic role at the center of FranklinCovey’s partnerships in the Japan market. You will steward our partner accounts in close collaboration with our Client Partners (sellers) ensuring partners realize maximum value within the partner framework and measurable revenue from FranklinCovey’s content through our partnership.
You will lead partners from onboarding through multi-year engagement, acting as a strategic advisor and account manager to senior and executive stakeholders. As an Inside Sales role, there will be significant partner communication and external visits will also be required as your drive Partner management, business strategy reviews, expansion proposals within the partner accounts leading to contract renewal.
Essential Job Functions
Partner Onboarding, Cross-Functional Collaboration, Launch
- Work with Client Partners (sellers) to define and complete contract scope around target market, content and consultant delivery (training) requirements by Partner account
- Coordinate closely with internal teams (Sales, Product Design, Operations) to ensure alignment on deliverables and timeline to the Partner
- Design and manage the framework for account management; facilitator training, business reviews, implementation strategies to maximize Partner Success
- Onboard new Partners effectively, ensuring a smooth launch and manage timeline
Strategic Value Realization & Partnership
- Build strong, executive-caliber relationships focused on driving results, demonstrating value as a strategic thought advisor for Partners
- Conduct regular business reviews to review performance, gather feedback, and identify opportunities for expansion
- Co-create and execute multi-year partner account plans with Client Partners
In addition, you will influence account revenue forecasting and pipeline by providing timely insights on renewal, expansion, and risk across your partner portfolio.
Basic Qualifications
- 5+ years of experience in enterprise partner / channel sales
- 3+ years of account or project/program management experience
Preferred Skills & Experience
- Excellent communication and presentation skills, with the ability to engage and influence stakeholders at all levels, virtually and in person
- Proven ability to influence renewal and expansion opportunities by identifying, validating, and positioning engagement growth
- Strong project and program management skills; able to manage multiple strategic and tactical initiatives simultaneously while maintaining attention to detail
- Proficient with CRM software, Microsoft Office Suite
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Skills Required
- 5+ years of experience in enterprise partner or channel sales
- 3+ years of account or project/program management experience
- Excellent communication and presentation skills
- Ability to engage and influence stakeholders at all levels, virtually and in person
- Experience influencing renewal and expansion opportunities
- Strong project and program management skills
- Ability to manage multiple strategic and tactical initiatives simultaneously
- Proficiency with CRM software and Microsoft Office Suite
What We Do
We transform organizations by building exceptional leaders, teams, and cultures that get results. When organizations partner with us, their people change behavior—both individually and collectively—in ways that have a dramatic impact. Our content, based on timeless principles of human effectiveness, is designed to help people change both their mindsets and their behavior. It is combined with a team of experts, a dynamic behavior change platform, and key metrics that deliver exceptional results again and again.
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