⚠ Remote work is not available for this role. Birmingham based.
About UsSince 2019, Landing has redefined apartment renting with the industry's first flexible living model. Our membership program provides consumers access to a network of apartments in 60+ top markets with no deposits, hassles, or stress.
About The Role
We’re looking for a Partner Success Manager to join our team and assist with managing our top AP Partners. As a Partner Success Manager, you’ll work with a Director of Development on managing their Autopilot Partners and assist with a variety of back end administrative tasks. You will also work with leadership to help enhance this new crucial function of the team.
What You’ll Do
- Build, maintain, and expand relationships with Autopilot Partners
- Handle and address incoming requests from Partners
- Work with Landing’s AP Ops & Field Operations team to ensure smooth launches
- Host kickoff calls with new properties
- Build and schedule QBRs with Partners
- Collaborate with AP Ops & Field Operations teams on addressing issues
- Assist VP with special projects in order to further streamline our business processes
What You Need
- Based in Birmingham
- 3+ years of professional experience
- Previous customer service/ partner experience
- Strong organizational skills
- Ability to multitask and problem solve multiple issues at once
- Strong communication skills, both written and verbal
- Fearless, self-motivated and hardworking
- Ability to work in a fast-paced environment
- Self-starter comfortable working with a sense of urgency
- Tech-savvy - familiarity with Slack
Benefits & Perks
Landing aims to create a workplace that fosters both personal and professional growth. We offer a competitive benefits package we are proud to share with you!
- Solid compensation package (salary + bonus) + stock options
- Comprehensive benefits - Medical, Dental, Vision, Life and AD&D, Disability, Mental Health, Pet, Commuter, and FSA or HSA
- We’ve got you covered with a 401(k) plan and access to ImmediatePay
- Feel relaxed with super generous PTO policy
- Opportunities for upward mobility - we want you to grow with us!
- Explore and travel comfortably with 7 free nights in a Landing home per year
- Employee perks for temporary or indefinite stays when you choose to live with Landing
Landing provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Skills Required
- Based in Birmingham
- 3+ years of professional experience
- Previous customer service or partner experience
- Strong organizational skills
- Ability to multitask and problem solve multiple issues at once
- Strong written and verbal communication skills
- Self-motivated, hardworking, and comfortable with urgency
- Ability to work in a fast-paced environment
- Tech-savvy with familiarity with Slack
What We Do
Landing is reinventing apartment rentals through a membership program that gives members access to flexible leases with no deposits in 200+ markets in our growing network. Our streamlined platform provides access to tens of thousands of furnished apartments across the U.S., and our member benefits allow more flexibility with fewer compromises. Members can book an apartment in minutes entirely through our app (even use a credit card) and be ready to move to a new place in a matter of days. Our goal is to help people explore more, live on their terms, and make sure they feel at home wherever they go.
