monday.com
monday.com makes work click
Miami, FL, USA
Hybrid

Partner Success Manager, LATAM

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Our Partnerships Group is growing, and we are looking for a Partners Success Manager to join the team! You’ll work closely with our business partners and their clients (both existing and new prospects) to ensure monday.com delivers the best value to their business needs and challenges.

This is a key position to help shape our Partnerships’ Customer Excellence team.

In this role, you will build the foundations for our Partnership customer success program and future business-oriented solutions. The work will be focused on our LATAM partners and their customers.


About The Role:

  • Work closely with the Partnerships managers to share portfolio insights of their partners.
  • Directly collaborate with the partners to build their customer success management skills to ensure their customers’ retention and satisfaction.
  • Work closely with the regional leaders - being a focal point for all post-sale processes in our partnership organization.
  • Provide onboarding and training for new partners to ensure they’re able to help teams find value with monday.com
  • Forecast and track key account metrics
  • Prepare regular reports of progress and forecasts to internal and external stakeholders.
  • Provide professional support to enhance customer’s and partners’ dedication to monday.com

Requirements

  • 3+ years of experience in SaaS Customer Success Management, working with clients
  • Fluent Spanish Speaker
  • Experience working in business organizations, managing cross-functional stakeholders, and negotiating solutions
  • Familiarity in collaborating with developers, engineers, and product managers to meet customer requirements
  • Strong customer-facing and presentation skills with the ability to establish credibility with executives
  • Excellent technical project management skills, enabling multiple cross-functional teams to deliver against plan
  • Strong organizational and time-management skills
  • Analytical skills and passion towards technology

Please note that this role is on a hybrid model. 

Visa sponsorship for this role is currently not available.

monday.com is proud to be an equal opportunity employer. We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, military or veteran status, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws.

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What are monday.com Perks + Benefits

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Employee resource groups
Employee-led culture committees
Hybrid work model
In-person all-hands meetings
In-person revenue kickoff
Flexible work schedule
monday.com provides employees with a flexible work schedule that includes flexible start and end times.
Remote work program
Our remote work program includes work from home full-time remote for specific positions, Work remotely on occasion as needed.
Diversity
Documented equal pay policy
Mandated unconscious bias training
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Unconscious bias trainings for all hiring managers and interviewers, partnering with HBCUs, HSIs, and women's colleges to promote jobs.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Monthly $50 stipend for gyms and exercise and wellness apps.
Team workouts
At this time, we do zoom yoga here at monday!
Mental health benefits
monday.com offers 12 sessions with an occupational psychologist.
Financial & Retirement
401(K)
401(K) matching
monday.com provides employees with a 401(k) matching plan managed by ADP. Regardless of what is contributed by the employee, monday.com contributes 3% of an employee's annual gross pay.
Company equity
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
We provide up to 13 weeks of parental leave for both the primary and secondary caretakers with full payment.
Family medical leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
monday.com sponsors family oriented events Annually.
Vacation & Time Off Benefits
Generous PTO
monday.com employees receive between 16 and 22 days per year of paid time off based on years of tenure at monday.com.
Paid volunteer time
Paid holidays
Paid sick days
Employees receive 80 hours per year of paid sick leave. These hours can also be used for mental health days.
Floating holidays
Bereavement leave benefits
Hardship benefits
Office Perks
Commuter benefits
We offer a monthly $130 stipend for commuter expenses.
Company-sponsored outings
monday.com hosts company outings monthly.
Free daily meals
When in office, monday.com offers daily snacks for breakfast! We also offer a monthly $300 stipend that can be used on Seamless and local restaurants.
Free snacks and drinks
Some meals provided
We provide free breakfast on Monday, Tuesday, Wednesday, Thursday, Friday. Employees receive a lunch stipend on a monthly basis.
Company-sponsored happy hours
Happy hours are hosted twice per month.
Recreational clubs
Fitness stipend
Soccer and basketball leagues.
Home-office stipend for remote employees
Meditation space
Mother's room
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Online course subscriptions available
Customized development tracks
Paid industry certifications
Virtual coaching services

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