Partner Success Manager (EMEA)

Aiven - The Trusted Data & AI Platform

We're a global team of over 400 people, working together to push the boundaries of open-source technology and multi-cloud solutions. Our vision is to become the trusted Data & AI Platform for everyone, leveraging the most popular open-source technologies like Apache Kafka®, PostgreSQL®, ClickHouse®, and OpenSearch® to help companies accelerate time-to-market, drive efficiency, and build innovative solutions across any cloud.

About this Team

Our Customer Growth team plays a crucial role in our growth and profitability. We want to be the trusted data platform for everyone – which, let's face it, is an ambitious target. But thanks to our dedicated sales, pre-sales, and post-sales teams we are growing fast.

Our customer-first philosophy: The software we create is merely a means of delivering value. Our thinking is customer-first. That's why our customers are at the front and center of all we do. We're by their side, actively helping them solve their challenges through collaboration, sharing, and innovation.

Our Crabby Principles

Aiveners use the V2MOM framework to set and align on business goals. In order to achieve those business goals we live by our 'Crabby Principles' which unite us in our ways of working, globally. These principles are embedded in our business processes and support us in collaborating and role modelling positive and productive behaviours in our daily work, something you will have the opportunity to demonstrate throughout your interview journey with us.

About the Position

Aiven's OEM partners embed Aiven's open-source data platform into their own products. Once a partner is live, the Partner Success Manager (PSM) owns making that partnership thrive: driving adoption, running the operating cadence, and helping the partner launch new services on Aiven.

This is a success and expansion role, not a sourcing role. The PSM does not carry a new-partner acquisition target — that responsibility sits with the OEM sales/account team. The PSM's mandate starts once a partner is onboarded, and the job is measured by how successful that partner becomes.

• Own partner success for an EMEA OEM portfolio — be the primary point of contact for a set of live OEM partners, responsible for their health, satisfaction, and growth on Aiven.
• Run Quarterly Business Reviews (QBRs) — prepare and lead the regular business review cadence with each partner, tracking goals, usage, and joint success metrics.
• Launch new services with partners — coordinate the rollout of new Aiven services and features into existing partner products, end to end.
• Work cross-functionally — partner closely with Engineering, Presales, and Marketing to remove blockers, align on roadmap, and give partners what they need to succeed.
• Represent the partner internally — bring partner feedback, feature requests, and escalations into the right Aiven teams, and close the loop back to the partner.
• Track and report on partner health — maintain a clear view of adoption, satisfaction, and growth for each partner in the portfolio, and report it up to leadership.
• Build joint success plans — define, with each partner, what success looks like for them, and the roadmap to get there.

Must-have:

• Based in the France, able to work across EMEA time zones.
• Experience in partner success, customer success, or account/relationship management in a B2B SaaS, cloud, or OEM environment.
• Track record of running structured business reviews (QBR/EBR) with partner or enterprise stakeholders.
• Comfortable working cross-functionally with Engineering, Presales, and Marketing to drive outcomes.
• Strong communication, stakeholder management, and project management skills.
• Working knowledge of cloud infrastructure or open-source data technologies, or the ability to build that fluency quickly.

Good-to-have:

• Prior experience with OEM, embedded, or ISV partner models specifically.
• Prior project management experience, or dealing with complex customer situations that required internal and external coordination, reporting, and follow-up. 
• Familiarity with Aiven's product stack (Kafka, PostgreSQL, ClickHouse, OpenSearch, and similar open-source data infrastructure).
• Experience coordinating product or feature launches with external partners.

• Partners in the PSM's portfolio run a regular QBR cadence and can point to progress against their joint success plan.
• New Aiven services get launched into partner products on schedule, with Engineering, Presales, and Marketing aligned.
• Partner satisfaction and platform adoption grow within the existing portfolio — not measured by net-new partner count.

If you think Aiven is the place for you and that our Values align with yours, send us your resume and we’ll get in touch!

Our global benefits are designed to help you thrive and grow, personally and professionally:

• Participate in Aiven’s equity plan.
• Balance work and life with our hybrid work policy.
• Choose the equipment you need to set yourself up for success.
• Use your Professional Development Plan budget for learning opportunities.
• Receive holistic wellbeing support through our global Employee Assistance Program.
• Inquire about our Global Time Off Commitment (Parental and Sick Leave, as well as Personal Time)
• Enjoy country-specific benefits for our global cast.

There has been a rise in fake job postings used by scammers to get personal information. At Aiven, all of our emails relating to recruitment come from an @aiven.io, @greenhouse.io or @eu.greenhouse.io domain and all of our interviews are conducted by video call or in person.  Our interviews will never occur via text or chat. If you’re unsure of the legitimacy of a job opportunity/offer pertaining to Aiven, please don’t hesitate to reach out to us at [email protected].

Aiven provides equal employment opportunities to all qualified employees and applicants for employment without regard to age, gender identity, national or ethnic origin, religion, sexual orientation, physical and mental ability, marital and family status or without regard to any other similar personal attributes. Aiven complies with applicable local laws governing non-discrimination in employment in every location in which the company operates. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, training and any other terms and conditions related to employment.

At Aiven we are committed to providing reasonable accommodations for qualified individuals with disabilities or special needs in our working environment and job application procedures. We make all reasonable accommodations for persons with disabilities or who otherwise need support to thrive in the workplace. We are committed to continuously improving workplace accessibility. There is an option to request a discussion in the application process but if you have any questions before applying please write to us at [email protected].