Partner Success Lead

Loot Labs is on a mission to make collecting fun. We are passionate about bridging the gap between collectible markets and avid collectors. We believe that every collectible tells a story: of passion, nostalgia, and discovery.
Launched in 2023, our flagship product, Boxed.gg, reimagines how fans discover and own their favorite collectibles. Digital entertainment meets real-world collectibles delivered straight to fans' doorsteps, transforming the thrill of the hunt into a seamless, interactive experience.
We are a global, remote-first company, with leadership from Microsoft, Boeing, Lucas Arts, Twitch, and 2K. As we continue to expand into new categories and launch new initiatives, Loot Labs is becoming the ultimate destination for collectors and brands alike. If you’re excited by creativity, community, and building something that sparks joy at scale, you’ll feel right at home here.

As the Partner Success Lead (UK Preferred), you will be responsible for creating and executing a best-in-class partner success framework designed to drive maximum value for Loot Labs and our partners. This is a highly strategic and hands-on role, ideal for someone who thrives in a fast-paced startup environment and has a proven track record of building and scaling success functions from the ground up.

You will serve as the primary point of contact for B2B partners, ensuring each partnership is nurtured, optimized, and supported. Reporting directly to the Chief Commercial Officer, you’ll play a pivotal role in shaping Loot Labs’ partner experience and delivering against our ambitious growth plans.

Key Responsibilities:

• Develop and Lead the Partner Success Strategy: Design and execute a scalable, data-driven partner success framework aligned with company growth objectives.

• Partner Relationship Management: Build and maintain deep, trusted relationships with key partners, ensuring long-term satisfaction, retention, and expansion.

• Onboarding and Enablement: Oversee the onboarding experience, ensuring partners fully understand and extract value from our platform.

• Cross-Functional Collaboration: Work closely with Product, Marketing, and Engineering teams to advocate for partner needs and deliver seamless experiences.

• Performance and Insights: Track, analyze, and report on partner KPIs, feedback, and engagement metrics to senior leadership, using insights to drive continuous improvement.

• Team Building and Leadership: Hire, mentor, and lead a high-performing Partner Success team as the function scales.

• Operational Excellence: Define processes, playbooks, and tools (e.g., CRM, CS platforms, dashboards) to streamline communication and measure outcomes.

• Representation: Act as a brand ambassador at industry events, conferences, and partner meetings, embodying the values and vision of Loot Labs.

Qualifications:

• Experience: 8+ years in Partner Success, Client Success, or Strategic Account Management roles, ideally within SaaS, gaming, or digital platforms.

• Leadership: Proven track record of building, leading, and scaling success or account teams in a high-growth environment.

• Strategic Execution: Experience defining success frameworks and operational models from scratch.

• Communication: Exceptional presentation, negotiation, and relationship management skills with senior stakeholders.

• Analytical Mindset: Comfort with data-driven reporting, partner metrics, and CRM tools (e.g., HubSpot, Salesforce, Gainsight).

• Collaboration: Ability to work cross-functionally and influence without authority in a fast-moving organization.

• Industry Awareness: A personal interest in collectibles, gaming, or digital fandoms is highly desirable.

Working Hours & Compensation

Loot Labs is a remote-first company, and this role is open to candidates globally. To support efficient collaboration across teams, we will prioritize applicants who have working hour overlap with U.S. and E.U. time zones.

Compensation will be competitive and based on your experience level as well as local market benchmarks for your region.