Partner Success Lead

About SEEK Pass

SEEK Pass is a trusted digital passport used by over 5 million people to manage and share their verified identity, credentials and documents. We aim to integrate across the HR ecosystem to provide more value, security and convenience for individuals and organisations in employment-related processes.  

Our primary use case today is helping job seekers to stand out on SEEK by pre-verifying their qualifications, licences and other credentials so that employers can shortlist them with confidence and speed. We operate as a distinct cross-functional business unit, with integrations into SEEK’s job marketplaces across Asia-Pacific. Learn more about SEEK Pass at: https://seekpass.co

The SEEK Group

SEEK’s portfolio of diverse businesses make a positive impact on a truly global scale. Our purpose is to help people live more fulfilling and productive working lives and help organisations succeed. We create world-class technology solutions to connect more people to relevant employment, education, small business and volunteer opportunities. We have a culture of high-performance in our workplaces and celebrate the diversity of our employees who contribute to the success of our organisation. Find out more about us by visiting https://www.seek.com.au/about/.

‘Our SEEK’

At SEEK our biggest asset is our people, and we are proud of our community of valued, talented and diverse individuals who really know their stuff. Our culture statement, Our SEEK, is all about what makes SEEK unique and a little bit different. Our SEEK clearly outlines the Principles and the Behaviours of our best people, which include:

• Passion: we are passionate about SEEK, our purpose, our customers and our community
• Team: we care about each other and collaborate to achieve together
• Delivery: we execute with excellence and achieve great results
• Future: we think and act for the long term

About Growth

The SEEK Pass Growth function is responsible for accelerating adoption, value and growth by increasing awareness and usage of both SEEK Pass and verified credentials on SEEK. The function focuses on expanding credential range and adoption in each country through local partnerships, integrations, insights and marketing, building a strong ecosystem of HR integration partners to grow usage, value and revenue, while developing the capabilities needed to scale SEEK Pass. In practice, this spans marketing, country growth, government and vendor engagement, ecosystem integrations, and risk and accreditation.

The Role

SEEK Pass is a trusted digital passport used by over five million people to manage and share their verified identity, credentials and documents — and this role sits at the heart of making its partner ecosystem thrive. As Partner Success Lead, you'll own the post-launch success of a portfolio of strategic partners, with accountability for adoption, engagement and long-term value. Success here isn't measured by financial exchange — it's about embedding SEEK Pass into partner portals, driving repeat usage and making onboarding consistently excellent.

You will report to the Senior Marketing Manager and work closely with teams across Growth, Product, Operations, Engineering and SEEK's broader go-to-market functions. This is a newly created role, so you will have the opportunity to build partner success practices, frameworks and systems from the ground up. The role is based in Kuala Lumpur, with occasional travel across APAC.

Key responsibilities

• Own post-launch partner outcomes — driving adoption, engagement, retention and expansion across a strategic partner portfolio
• Build trusted relationships with partner stakeholders and act as their primary point of contact for performance, growth and issue resolution
• Develop and execute partner success plans with clear goals, milestones, risks and actions aligned to market growth
• Design scalable partner success frameworks — onboarding journeys, health metrics, training and intervention playbooks
• Surface partner needs and pain points and translate them into clear input for roadmap, proposition and process decisions
• Establish reporting and operating rhythms that provide visibility into partner performance, adoption trends and risks
• Collaborate with Growth, Product, Operations and Analytics to remove friction and improve partner onboarding and performance

• Proven experience in partner success, customer success, account management or a go-to-market role — background can be diverse
• Demonstrated ability to manage partner relationships across all levels of an organisation and drive retention and expansion outcomes
• Strong commercial acumen with the ability to connect partner activity to measurable growth outcomes
• Proven ability to design scalable systems, processes and playbooks in ambiguous, fast-moving environments
• Strong stakeholder management and influencing skills, with experience aligning cross-functional teams without formal authority
• Technical fluency and confidence working with API-enabled products, integration environments or platform ecosystems

At SEEK, we are passionate about fostering a culture of inclusion and wellbeing that embraces and values the diversity of our people. We are a purpose driven business that works with heart.

We know teams with diverse ideas, experiences and perspectives are more creative and are critical to ensuring effective delivery and innovating to enable our future success. As such, we welcome applications from people with a diverse group of backgrounds and life experiences, especially as they relate to gender, sexual identity, culture, faith, disability and life stages. If you have the skills, curiosity and an adaptable approach but don't meet every responsibility or qualification listed in this advertisement, please still get in touch with us.

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