Partner Success & Implementation Specialist

Care.com is a consumer tech company with a heart. We're on a mission to solve a human challenge we all face: finding great care for the ones we love. We're moms and dads and pet parents. We have parents and grandparents, so we understand that everyone, at some point in their lives, could use a helping hand. Our culture and our products reflect that.

We are seeking a highly organized, proactive, and relationship focused Partner Success & Implementation Specialist to join our team. This role serves as a key point of contact for agencies, managing communication, implementation, documentation, and operational support throughout the provider lifecycle. The ideal candidate is a self starter who is comfortable communicating over the phone, managing difficult conversations with professionalism, staying organized across multiple priorities, and taking ownership of tasks from start to finish.

What You'll Be Working On

• Lead implementation of newly contracted agencies, including onboarding calls, CSR creation, troubleshooting, and launch support
• Collect and review Provider Profiles from agencies and provide timely support throughout the onboarding process
• Serve as a primary contact for agency onboarding questions, providing clear communication and resolving issues efficiently
• Manage COI and licensing updates to ensure provider compliance
• Maintain accurate agency records, including contact information, addresses, W-9s, and other required documentation
• Proactively follow up on outstanding items and identify opportunities to improve agency processes and the overall provider experience

• 2 to 4 years of experience in Account Management, Partner Success, or high level Customer Service
• Ability to clearly and effectively articulate Care's needs to partners around fulfillment, compliance, and CSAT
• Strong de-escalation skills; remains calm and professional under pressure
• Comfortable navigating new systems, APIs, or reporting tools
• Excellence in project management; able to juggle multiple agency launches simultaneously without dropping the ball
• Attention to detail and strong problem solving skills, with the ability to build positive partner relationships

Salary Range: $55,000 - $65,000 

The base salary range represents the anticipated low and high end of the range for this position. Actual salaries may vary based on work location, experience, and performance. Additional rewards may include annual bonuses and short- and long-term incentives. Care.com also provides a comprehensive benefits package including health, life, and disability insurance, a generous 401(k) employer match, paid holidays, and PTO.

Available in more than 20 countries, Care.com is the world's leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today's families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits. Since 2007, families have relied on Care.com's industry-leading products, from child and elder care to pet care and home care.

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