Partner Success Associate

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a global hybrid work setup (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

Introduction to team 

The Partner Success Associate is responsible for developing and implementing business strategies that improve Expedia Group’s Lodging products in the assigned territory to ensure that the Property is competitive, attractive, and relevant for our fast-growing global customer base.

The Partner Success Associate will work with Expedia Group’s Lodging Partners to help them drive their full marketing potential through their participation in Expedia Group’s marketplace. 

Make an impact!

This role is an entryway into Expedia Group’s Travel Partnerships Division and is part of our Partner Growth and Agility Team. The team's mission is to ensure our Lodging Partners can effectively and efficiently reach their revenue and occupancy goals by accessing Expedia Group’s full breadth of global traveler demand throughout the year. 

In this role, you will: 

• Advise Lodging Partners on the use of Expedia Group’s tool kit to increase the Travelers they attract on the Expedia Group platform 
• Support new partners to ramp up and sustain their hotel revenue and market share on the Expedia Group platform 
• Communicate special offers from Expedia Group’s loyal customer base and promotional deals that allow them to benefit from Expedia Group’s merchandising and marketing efforts 
• Educate Lodging Partners on the self-service features available on Partner Central 

Experience and qualifications: 

• Bachelor's or master's degree in a related field; or equivalent related professional experience 
• 1-3 years account management, sales, customer engagement, commercial, Business to Business, or related experience.
• Able to work independently as well as be a strong team worker, ensuring the whole team wins 
• Demonstrate ability to work based on a variety targets, goals and/or strategic objectives set by the leadership team 
• Appetite for innovative technology, fast-changing business environment, robust data driven analysis 
• Proficiency in English. Other language skills may be required depending on the location of position 
• Presents ideas and directives clearly and persuasively; actively listens when spoken/presented to 
• Ability to effectively communicate to various levels and through a variety of communication channels 
• Ability to handle objection, secure commitments and be resilient 
• Possesses outstanding listening, investigating, and influencing skills 
• High impact personality: intellectual agility, entrepreneurship, empathy in relationship, great teammate 
• Hungry, determined, motivated, action-oriented, and results-focused 
• Organization and time management skills, rigor, attention to details 
• Proven follow-up/persistence when facing challenging situations 
• Ability to multi-task effectively and be able to change gears quickly without skipping a beat 
• Ability to perform under pressure and think on your feet in a fast-paced environment 
• Open to feedback for continuous improvement 
• Relationship builder; earns the confidence of others 
• Bridges and sustains solid partnerships based on mutual support through a collaborative style 

The total cash range for this position in Chicago is $67,000.00 to $93,500.00. Employees in this role have the potential to increase their pay up to $107,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.