At Radius, we're helping businesses navigate the future through innovative mobility, connectivity and technology solutions. As we continue to grow across North America, we're looking for a Partner Success Specialist to support the successful delivery of key partner programs.
Job DescriptionIn this role, you'll work closely with partners and internal teams to coordinate activities, resolve issues, support onboarding and enablement initiatives, and ensure an outstanding partner experience. You'll play a key role in keeping partner accounts organised, tracking actions and helping drive adoption across our solutions.
What you'll be doing
- Support day-to-day activities across key partner accounts
- Track actions, escalations and customer issues through to resolution
- Coordinate with Sales, Support, Product and Operations teams
- Maintain CRM records and partner account information
- Support partner onboarding, training and enablement activities
- Prepare reports and updates on partner performance and engagement
What we're looking for
- 2+ years' experience in customer support, customer success, account coordination, sales support or operations
- Strong organisational and communication skills
- Experience using CRM systems and reporting tools
- Ability to manage multiple priorities and stakeholders
- A proactive, customer-focused mindset
Why Radius?
Join a growing global technology business where you'll gain exposure to strategic partnerships, develop valuable commercial and customer success skills, and build a rewarding career with a company that's shaping a more connected and sustainable future.
Salary up to $60,000 USD
Still Curious?
If you feel we are a good match for each other, you can apply online now!
If you’d like to understand more about the role or life at Radius before applying, then please contact our talent team directly.
Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.
We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you.
We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.
Note to recruitment agencies:
We do not accept speculative recruitment agency CVs or profiles. Any unsolicited CV received by Radius will be treated as a gift and not eligible for an agency fee.
PSL agencies should only send CVs via our Applicant Tracking System, when approved to do so by the Radius Talent Team.
Skills Required
- 2+ years experience in customer support, customer success, account coordination, sales support or operations
- Strong organisational and communication skills
- Experience using CRM systems and reporting tools
- Ability to manage multiple priorities and stakeholders
- A proactive, customer-focused mindset
Radius (radius.com) Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Radius (radius.com) and has not been reviewed or approved by Radius (radius.com).
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Wellbeing & Lifestyle Benefits — Radius is described as investing in physical and mental wellbeing through offerings such as gym access (on-site or corporate memberships), counseling/EAP support, wellbeing sessions, mental-health training, and workplace perks like healthy snacks or free breakfasts in some locations.
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Parental & Family Support — Enhanced family-friendly policies are highlighted, positioned as providing greater financial stability for colleagues starting or expanding families, alongside additional leave-related supports mentioned in UK-focused materials.
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Strong & Reliable Incentives — Commission and bonus structures are positioned as offering upside in certain roles, with uncapped earning potential noted for some sales positions and additional reward-and-recognition programs and service awards referenced.
Radius (radius.com) Insights
What We Do
Radius is a global business services company founded in the UK in 1990 that now operates in 18 countries across five continents. Our mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings in fleet and connectivity. Our role is to empower these companies through a unique set of solutions, talented team and an expansive network of specialist partners. This foundation uniquely positions us to deliver solutions to businesses of all sizes. Our people are critical to our success as we develop new innovative products across a growing range of businesses. We like to develop our people and allow them to grow within the company, helping them become experts in their chosen area and potential leaders for the future.
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