Partner Solutions Engineer

About Glean

We’re on a mission to make knowledge work faster and more humane. We believe that AI will fundamentally transform how people work. In the future, everyone will work in tandem with expert AI assistants who find knowledge, create and synthesize information, and execute work. These assistants will free people up to focus on the higher-level, creative aspects of their work.

We’re building a system of intelligence for every company in the world. On the surface, you can think of it as Google + ChatGPT for the enterprise. Under the hood, our platform is the connective tissue between AI and knowledge. It brings all of a company’s knowledge together, understands it at a deep level, provides industry-leading search relevance over it, and connects it to generative AI agents and applications.

Glean was founded by a seasoned team of former Google search and Facebook engineers who saw a need in the enterprise space for their technical depth and passion for AI. We’re a diverse team of curious and creative people who want to help each other get big things done—so we can help other teams do the same. 

We're backed by some of the Valley's leading venture capitalists—including Sequoia, Kleiner Perkins, Lightspeed, and General Catalyst—and have assembled a world-class team with senior leadership experience at Google, Slack, Facebook, Dropbox, Rubrik, Uber, Intercom, Pinterest, Palantir, and others.

Job Description

Glean is seeking a talented Partner Solution Engineer (PSE) to join our rapidly expanding, venture-backed startup.  Glean is the work assistant with intuition. Find exactly what you need, right when you need it so you and your team can get big things done. Join our hard-working team and elevate your career. We are professional, creative, passionate, and, most importantly - customer-obsessed.

You will be the primary technical advisor to our partners, focusing on Global Systems Integrators and ISV partners, where the architecture and integration demands are high. You will guide partners through their architecture, design, and implementation of Glean within their enterprise architecture, both for themselves and for end customers. Partner Solutions Engineers are responsible for the overall technical relationship between customers, partners, and Glean. Solutions Engineers lead activities such as architecture reviews, white-boarding sessions, demos, and technical workshops. They collaborate with other teams such as sales, customer success, support, product teams, and the Glean partner ecosystem. This role will report into our Solutions Engineer team, and dotted line report into our VP of Partnerships.

What you will be doing

• Establish and maintain your role as the partner’s primary technical advisor. Think of yourself as the CTO of the partner relationship.
• Work with partners to onboard new data sources, build custom connectors, and implement custom integrations of Glean into their customers’ work environments and business application architecture
• Build and provide tools, templates, and documentation (best practices, technical content and new reference architectures e.g. white papers, code samples, blog posts) for partners to leverage when integrating Glean into their customers’ business application stacks.
• Provide training and guidance to partner technical resources to enable them to manage, support, and extend Glean in their customers’ environments
• Identify opportunities with the partners to expand the use of Glean within their customers’ business application architecture
• Align technical plans between partners and Glean’s Sales and Customer Success teams to ensure priorities between Glean and the partners are fully aligned and executed against
• Assist with issue identification, troubleshooting, and remediation for your assigned partners through resolution
• Work with Product Management and Engineering to drive improvements to the product helping partners expand their adoption of Glean
• Be an active member of the Glean customer technical community
• Note: this role is not responsible for partner management or maintaining partner relationships

What we are looking for

Interpersonal skills

• Communication: professional presentation and interaction skills with partners, customers, and internal teams
• Project planning: plan and execute the implementation of partner and customer projects
• Self-motivated: a proactive approach to delivering service to partners and customers
• Detail-oriented: highly organized and methodical, ensuring all issues are managed to completion
• Data-driven: utilize metrics and objective measurements to assess success and improvement opportunities for customers
• Pre or Post-sales Solution Architect experience in a product-led company is a huge plus

Technical skills

• Software development experience in at least two of the following: Python, Java, Go
• API and custom data integration experience in a Hybrid or SaaS environment
• Technical debugging: log analysis, code analysis, end-to-end transaction tracing
• Networking expertise: a deep understanding of networking, including cloud and on-premise networking
• Experience in at least two of the following disciplines: Software Engineering, Pre-Sales Engineering, Post-Sales Engineering, Professional Services, Support Engineering
• Hands-on experience with Cloud technologies in at least one of the following: Google Cloud Platform (GCP), Amazon Web Services (AWS), or Microsoft Azure
• Security & audit experience: able to fully understand the technical and audit framework of the product and represent it with customer security & audit stakeholders

Education

• Bachelor’s Degree in Computer Science or equivalent with at least three years of industry experience, or
• Masters in Computer Science or equivalent with at least one year of industry experience

We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. We're committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.