Partner Scheduling Specialist

At Veritext, we focus on the details – so legal teams can focus on the case. 

About the role:

Providing our clients with exceptional service is the foundation of our business. In Partner Scheduling (California), you will be responsible for managing all aspects of scheduling independent contractors for proceedings while creating a positive experience for clients, both internal and external, prior to the proceeding taking place. 

*We are willing to hire at the Representative, Associate or Specialist level for this role*

What you'll get to do:

• Assign all requested resources (independent contractors, our “partners”) by 3pm local time the day before the proceeding
• Build and maintain relationships with and provide support to reporters, agencies, videographers, interpreters, etc. and all other outside vendors, as applicable
• Be aware and knowledgeable of reporter skill set, geographic restrictions and schedule and assign to the appropriate work
• Follow best practices for assigning Reporters to multiple days or other job specific nuances
• Respond to all client requests received via email and/or phone queue in a timely, pleasant and professional manner
• Provide assistance to reporters, videographers, as applicable (i.e., directions, my steno machine is broken, legal issues, etc.); escalate to appropriate Veritext colleague if necessary
• Communicate professionally with clients, subcontractors and staff to ensure proper execution of all aspects of upcoming jobs are met
• Resolve issues and escalate as needed to ensure prompt and accurate resolution

The kind of teammate we’re looking for:

• Customer service oriented with strong interpersonal skills and the ability to build relationships
• Dedicated professional with the ability to respond to requests promptly and accurately
• Must possess excellent written and verbal communication skills
• Must be detail oriented, organized and be able to multi-task

Why You'll Love Working at Veritext

At Veritext, we believe great people do their best work when they feel supported, valued, and empowered to grow. That's why we offer a comprehensive rewards package designed to support you both professionally and personally, including:

• Competitive compensation, comprehensive medical, dental, and vision coverage, plus company-paid life and disability insurance
• 401(k) with company match to help you plan for the future
• Flexible hybrid or remote work options for many roles
• Generous paid time off, Paid Parental Leave, tuition reimbursement, and other work-life benefits
• Earned wage access, giving you the flexibility to access a portion of your pay before payday
• Employee equity and referral programs, because our success is shared
• Robust mental health and wellness resources to help you thrive at work and at home
• Ongoing learning and development opportunities, including training, mentorship, and career growth programs
• A collaborative, inclusive culture that celebrates innovation, connection, and recognition through unique programs like Veritext Summer Camp, Wellness Week, and Veritext Cares

About Veritext

Veritext is the industry leader in technology-enabled court reporting and litigation support services. We help law firms, government agencies, and corporations navigate complex legal proceedings through innovative technology, industry-leading expertise, exceptional service, and a nationwide network of professionals.

As we continue to grow, we're committed to building a workplace where collaboration, innovation, and belonging thrive. We believe diverse perspectives make us stronger and are dedicated to fostering an environment where every employee feels valued, supported, and empowered to succeed.

About This Opportunity

At Veritext, we recognize that every candidate brings a unique combination of experience, skills, and perspective. Any compensation range listed for this position reflects the anticipated base salary for the role; however, actual compensation will be determined based on factors such as relevant experience, qualifications, geographic location, and overall fit for the position.

Veritext is proud to be an Equal Opportunity Employer and a participant in E-Verify. As part of the hiring process, we will verify employment eligibility in accordance with federal requirements using information provided on your Form I-9.

We are committed to an accessible and inclusive hiring experience. If you need a reasonable accommodation at any stage of the recruitment process, please contact [email protected].

We look forward to connecting with talented professionals who are excited to make an impact and grow their careers with Veritext.