The Role
Coaches and trains sub-dealer partners on products, sales techniques, systems, customer service, and compliance. Conducts site visits, monitors performance metrics, provides improvement recommendations, develops training materials, resolves partner issues, and serves as the primary day-to-day liaison between the company and partner locations. Requires extensive telecommunications experience and prior store management or district team leadership experience.
Summary Generated by Built In
- Provide comprehensive coaching and training to new Sub-Dealer Partner locations on product knowledge, sales techniques, and customer service best practices.
- Conduct regular site visits to assess partner performance, provide feedback, and offer additional support as needed.
- Develop and deliver training materials, presentations, and resources to support partner development and growth.
- Collaborate with internal teams to address partner needs, resolve issues, and optimize processes.
- Monitor partner performance metrics and provide actionable insights and recommendations for improvement.
- Act as a liaison between Wireless DNA and our Sub-Dealer Partner locations, ensuring effective communication and alignment of goals and expectations.
- Stay up-to-date on industry trends, market changes, and product updates to provide relevant and timely support to partners.
- Foster a positive and collaborative working relationship with partners to promote loyalty and long-term success.
- Experience as a Store Manager or District Team Lead is essential, preferably within the telecommunications industry
- Focus on Sales Effectiveness across our Partner Channel
- Training – Sales and Product/System
- Compliance – reinforce the compliance of process, product, sales, etc.
- Responsible to ensure that they have full knowledge of RCI Products and Services and can train the partner staff
- Is the one point of contact at WDNA for partner (for day-to-day operations)Relationship with DP/Staff as it relates to day-to-day operation Business Review – monthly/quarterly.
- Minimum 10 years of telecom experience
Skills Required
- Minimum 10 years of telecommunications experience
- Experience as a Store Manager or District Team Lead
- Telecommunications industry experience in a Store Manager or District Team Lead role
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The Company
What We Do
Wireless DNA is a Canadian telecommunications retailer and exclusive authorized dealer for Rogers, Fido, and Chatr, with more than 82 locations across Canada. It offers personalized plans for everyday needs and business communications, along with solutions-based products and customer experiences. Its award-winning store network brings customers current telecommunications technology, with a focus on reliable support, satisfaction, and customer loyalty nationwide.
