The Role
Coach and train sub-dealer partner locations on products, sales techniques, customer service, systems, and compliance. Conduct site visits, monitor performance metrics, provide actionable feedback, develop training resources, resolve partner issues, and serve as the primary day-to-day liaison between Wireless DNA and partner locations. Support business reviews, maintain alignment on goals, and promote partner performance and long-term growth.
Summary Generated by Built In
- Provide comprehensive coaching and training to new Sub-Dealer Partner locations on product knowledge, sales techniques, and customer service best practices.
- Conduct regular site visits to assess partner performance, provide feedback, and offer additional support as needed.
- Develop and deliver training materials, presentations, and resources to support partner development and growth.
- Collaborate with internal teams to address partner needs, resolve issues, and optimize processes.
- Monitor partner performance metrics and provide actionable insights and recommendations for improvement.
- Act as a liaison between Wireless DNA and our Sub-Dealer Partner locations, ensuring effective communication and alignment of goals and expectations.
- Stay up-to-date on industry trends, market changes, and product updates to provide relevant and timely support to partners.
- Foster a positive and collaborative working relationship with partners to promote loyalty and long-term success.
- Experience as a Store Manager or District Team Lead is essential, preferably within the telecommunications industry
- Focus on Sales Effectiveness across our Partner Channel
- Training – Sales and Product/System
- Compliance – reinforce the compliance of process, product, sales, etc.
- Responsible to ensure that they have full knowledge of RCI Products and Services and can train the partner staff
- Is the one point of contact at WDNA for partner (for day-to-day operations)Relationship with DP/Staff as it relates to day-to-day operation Business Review – monthly/quarterly.
- Minimum 10 years of telecom experience
Skills Required
- Experience as a Store Manager or District Team Lead
- Telecommunications industry experience
- Minimum 10 years of telecommunications experience
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The Company
What We Do
Wireless DNA is a Canadian telecommunications retailer and exclusive authorized dealer for Rogers, Fido, and Chatr, with more than 82 locations across Canada. It offers personalized plans for everyday needs and business communications, along with solutions-based products and customer experiences. Its award-winning store network brings customers current telecommunications technology, with a focus on reliable support, satisfaction, and customer loyalty nationwide.
