Inbox Health is transforming the patient financial experience. We work with medical billing companies and healthcare providers to modernize patient communication, billing, and payments. By integrating deeply with EMR and PM systems, we help practices improve collections, reduce administrative burden, and deliver a better patient experience.
Role OverviewWe are seeking a Partner Relationship Manager to own and expand relationships with our EMR and PM vendor partners. This role is critical in strengthening Inbox Health’s ecosystem, driving joint go-to-market initiatives, and ensuring seamless integrations that deliver value to clients and partners alike.
Key Responsibilities- Relationship Management: Act as the primary point of contact for assigned EMR and PM partners; build strong, trust-based relationships with partner leadership, product, and commercial teams.
- Strategic Growth: Identify and execute co-marketing, co-selling, and integration opportunities to expand mutual client adoption.
- Integration Success: Work closely with Inbox Health product and engineering teams to prioritize, scope, and deliver integration projects that align with partner roadmaps and client needs.
- Performance Tracking: Monitor KPIs for each partner (pipeline, revenue contribution, integration adoption, partner satisfaction) and provide regular updates to internal stakeholders.
- Cross-Functional Collaboration: Partner with Sales, Marketing, and Customer Success to ensure partner relationships are leveraged effectively in the field.
Market Intelligence: Stay current on EMR/PM market trends, competitor activity, and partner developments to inform strategy.
Success Metrics- Expansion of active PM/EHR integrations and partner revenue contribution.
- Increased joint pipeline from partner co-marketing/co-selling activities.
- High satisfaction and retention of partner relationships.
- Demonstrated impact on practice adoption, NRR, and ARR growth through partner channels.
Requirements
- 5+ years of experience in partnerships, account management, or business development, preferably in healthcare technology, SaaS, or EMR/PM vendor ecosystem.
- Proven track record of growing technology partnerships and executing joint go-to-market activities.
- Strong understanding of EMR/PM systems, healthcare workflows, and the importance of integrations in the provider ecosystem.
- Excellent communication, relationship-building, and negotiation skills.
- Highly organized with the ability to manage multiple partner accounts and initiatives simultaneously.
- Entrepreneurial mindset with a passion for healthcare innovation and improving patient outcomes.
Benefits
- Be part of a mission-driven company transforming healthcare payments.
- Work with an experienced team passionate about solving complex healthcare challenges with AI, automation, and integration.
- Competitive compensation, benefits, and opportunities for growth.
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What We Do
Inbox Health directly addresses one of the fastest-growing problems in healthcare—the challenge of patient A/R. Built for medical billers, Inbox Health automates patient billing and patient payments and modernizes the patient support experience. Inbox Health improves patient engagement by providing clear medical bills immediately after service, choice of payment methods and communication channels, and fast, empathetic support through the phone and live chat. By improving the patient experience, billers see an increase in profitability, cash flow, and collection speeds. With Inbox Health, billing companies report a 60% increase in collection speeds in the first 60 days. Inbox Health provides billing companies an automated, streamlined platform that saves time, reduces paper statement costs, and results in fewer patient phone calls. Inbox Health currently serves over 2,000 healthcare practices and over 2 million patients. Headquartered in New Haven, Conn., Inbox Health was recently named to the Inc. 5000 list of fastest-growing private companies in America. More information can be found at www.inboxhealth.com
