The Role
The Partner Relationship Manager will build and maintain partner relationships, provide data-driven insights, and ensure effective communication of performance updates to partners.
Summary Generated by Built In
The Company
From our roots in Ireland, CarTrawler has grown into the leading B2B technology provider of car rental and mobility solutions to the global travel industry. If you’ve ever booked a flight and seen the option to rent a car, that was probably us; but it’s our people that make everything we do possible – and we’re growing!
At CarTrawler, you’ll find more than just a job. You’ll find flexibility, meaningful impact, and a culture built by the people who live it every day. Our culture is built on high performance, genuine connection, and a shared commitment to making an impact, without sacrificing personal wellbeing. With flexible working models, meaningful time off, and dedicated growth opportunities, we enable people to do great work and feel good doing it.
The Role
The successful candidate will work with our growing US team to build, maintain, and optimize partner relationships with some of the biggest airlines in the world, while equipping teams in the Dublin HQ with insightful analyses, comprehensive data-driven reports, and strategic partner updates that drive enhanced business performance.
You will deliver regular, detailed reporting and performance updates to US based partners to ensure timely, insightful, and clearly highlights of performance trends and opportunities.
Responsibilities & Accountabilities
- Build and maintain robust partner relationships with some of the largest airlines in the US, including travel to partner locations and industry conferences as required.
- Leverage comprehensive data analysis and reporting to maximize partner revenue potential by advocating CarTrawler’s best-in-class car rental and insurance integrations.
- Actively collaborate with our teams from trading to produce detailed data analyses and performance insights that help partners fully understand pricing dynamics, impacts on commission structures, and profitability drivers.
- Represent partners internally as their advocate, using data-driven insights to facilitate informed decisions and cross-functional collaboration.
- Anticipate and proactively address partner needs and expectations, understanding their business drivers and motivations.
- Efficiently triage and resolve partner issues, channelling actionable insights to appropriate internal teams.
- Successfully use performance data and insights to upsell incremental or enhanced solutions, driving stronger commercial outcomes for existing partners.
- Attend partner meetings and industry conferences in North America, with 1-2 annual visits.
- Renewal of partner contracts as and when they arise.
Critical Interfaces
- Leadership Collective & Extended Leadership Team: Collaborate to deliver on company strategy.
- Trading: Provide strategic input and ensure effective communication of trading performance to partners.
- Go-Live Team and Commercial: Ensure smooth onboarding and mitigate risks during handover.
- Supply and Insurance: Align supply and demand, coordinating partner-specific requests.
- Product and Technology: Understand offerings and ensure smooth partner integrations.
Skills & Experience Required
- 4+ years' experience in a commercial partnership role with a strong record of driving and growing revenue-based partnerships at scale with a strong emphasis on data analysis, insights, and reporting.
- Demonstrated expertise in negotiating, structuring, and closing complex, high-value partnership agreements. Proven ability to drive mutually beneficial outcomes through negotiation and a deep understanding of commercial dynamics.
- Strong commercial acumen, understanding of financial indicators and contractual knowledge.
- Collaborative thinker with a proven ability to co-develop compelling partner value propositions focused on driving shared revenue growth through joint initiatives, rather than solely managing relationships.
- Entrepreneurial mindset—self-motivated, creative thinker with a willingness to take calculated risks in pursuit of innovative solutions.
- Experience in fast-paced, high-growth environments (e.g., tech, digital platforms, marketplaces, SaaS, fintech).
- Ability to independently manage multiple projects, leveraging data insights in a cross-functional, dynamic environment.
Research shows that individuals from underrepresented backgrounds often hesitate to apply for roles unless they meet every single qualification, while others may apply when they meet only a portion of the criteria. If you believe you have the skills and potential to succeed in this role, even if you don't meet every listed requirement, we encourage you to apply. We'd love to hear from you and explore whether you could be a great fit.
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The Company
What We Do
The leading global B2B provider of car rental and mobility solutions to the travel industry. Our purpose is driving successful partnerships. CarTrawler’s end-to-end technology platform expands our airline and travel partners’ offering to their customers, creating substantial ancillary revenue opportunities. We provide unrivalled breadth and depth of content worldwide, including car rental, private airport transfer and ride-hailing services. CarTrawler creates innovative, data-led solutions for some of the largest travel brands in the world, including United Airlines, American Express, easyJet, Alaska Airlines, SWISS, Hotels.com and Emirates. As a B2B company we focus solely on helping our airline and travel partners build their brands, not our own.
