Partner Relationship Manager - Onsite

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Job Summary
The Strategic Partnerships team creates long-term, mutually beneficial partnerships that add value for our customers (HROs, SMBs and WSEs), and revenue for each partner and PrismHR. The Partner Relationship Manager is responsible for managing partnerships that will help PrismHR achieve its partnerships goals and generate ongoing growth.
This position forms deep relationships with external partners at all levels of their organization, provides a main point of contact for the partnership, and is the entry point for that partnership working with PrismHR and the PrismHR ecosystem, including product, sales, customer support and success, and financial operations
Responsibilities

• Ongoing partner relationship management.
• Setting mutually agreed to annual goals with each partner to ensure success.
• Collaborating with each partner and the PrismHR team on strategies and tactics to achieve mutual partner goals.
• Facilitate product feedback to the PrismHR product team on partner requirements.
• Collaborate with the partner and PrismHR team to ensure clear communication and processes across all areas of customer experience, including, but not limited to implementation, training, ongoing customer support and success and growth.
• Help each partner determine their ideal sponsorship for the annual PrismHR LIVE conference.
• Navigate up and down organization as appropriate.
• Assist with follow through on marketing led programs, ensuring the partners are following up and reporting as needed.
• Act as a sales resource and liaison for customers to connect with various partners
• Provide clear and organized reporting regarding your active partners.
• Conduct regularly scheduled Business Reviews with top partners, progress towards strategic goals, maintain momentum in specific channels, and adjust efforts as needed.
• Support the partnership team by:
  • Exploring and recommending new potential partnerships
  • Evaluating technology and insurance partnerships
• Coordinating across PrismHR and partner organization to bring new products to
  market. This includes product, marketing, sales, finance, operations, services
  and all other relevant teams.

Qualifications

• 5+ years of Partner/Channel experience in the Technology industry.
• Experience with insurance partnerships a plus
• Strong customer success mindset.
• Proven ability to hit revenue or lead goals, especially in a channel or partnership scenario
• Capable of building trust quickly to develop and maintain genuine relationships in various environments including in-person, phone, email, and web meetings.
• Uses exceptional written and oral communication skills to engage effectively at all levels both internally and externally.
• Proven ability to know how, why, and what to prioritize continuously and complete multiple tasks with little supervision.
• Flexible and adaptable self-starter with the ability to take ownership and initiative approaching all tasks and projects proactively.
• Must have a passion for your work and an ability to apply that passion to both daily tasks and larger, longer term projects
• Collaborative and team-oriented attitude.
• Effective problem-solving capabilities.
• Must have intellectual curiosity, humility, accountability and a positive approach
• Bachelor’s degree or additional degree(s) preferred