The Role
The Partner Relations Specialist will focus on acquiring new boat owners, improving listing quality, managing KPIs, and providing support to the sales team while ensuring merchant satisfaction and compliance with platform standards.
Summary Generated by Built In
We are seeking a Partner Relations Specialist to join our team, focusing on merchant acquisition, listing quality, and relations. As a marketplace, viravira.co operates in a two-sided market, serving both renters and boat owners. Our merchant team is dedicated to managing and expanding our boat owner portfolio.
What you'll be doing
- Acquire new boat owners and facilitate their onboarding through the website, phone, or email.
- Prepare and monitor boat owner and listing KPIs, reporting to management.
- Ensure all boat listings meet platform standards for accuracy, completeness, and visual appeal.
- Review and improve existing listings by editing descriptions, verifying technical specs, and optimizing photo layouts.
- Collaborate with boat owners to collect missing information and guide them on best practices for high-performing listings.
- Identify and correct errors in text, images, equipment details, or availability calendars.
- Provide support to the sales team as needed.
- Manage price update processes.
- Channel feedback from boat owners to the product team to improve merchant-related processes.
- Conduct market research to identify potential boat owners.
- Organize and participate in industry events, exhibitions, and networking activities to promote viravira.co and acquire new partners.
- Periodically visit merchants in coastal areas.
- Provide training and support to boat owners on effectively using the platform.
- Oversee the execution of contract processes for merchants.
Gereksinimler
- BS degree in a related field.
- Excellent command of the English language.
- 3+ years of experience in sales, customer support, or merchant relations, preferably in the tourism sector.
- Knowledge of the yacht charter industry and its dynamics is a plus.
- Familiarity with Microsoft Office Word, Excel and PowerPoint.
- Working knowledge with CRM tools, such as Zoho.
- Exceptional attention to detail and a high standard for neat, tidy, and organized work.
- Positive, professional, and outgoing personality with the ability to work both in a team environment and directly with clients.
- Enthusiasm and a strong desire to learn and succeed in business development and sales.
- Excellent written and verbal communication skills.
- Strong ability to be flexible and multi-task.
- Comfort with a fast-paced environment.
- No travel restrictions.
Avantajları
- Salary
- Basic sailing training
- Hybrid working model
- Meal card
- No-dress code
- An exciting environment to support growth and personal development
- We also offer many hard and soft skills training to help you improve and challenge yourself. You'll have access to Udemy where you can choose countless courses to satisfy your hunger for knowledge.
Skills Required
- BS degree in a related field
- 3+ years of experience in sales or customer support
- Knowledge of yacht charter industry
- Familiarity with Microsoft Office and CRM tools
- Excellent written and verbal communication skills
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The Company
What We Do
Viravira.co is a leading online yacht charter marketplace in Europe, specializing in marine tourism. It connects boat owners with individuals looking to rent boats, offering a wide selection of yacht charter, boat rental, and boat tour options.
