Partner Relations Advisor II
Signature Payments- Westlake Village, CA Office
Signature Payments by North. Customized payment solutions and technology partners.
Who we are:
Signature Payments by North is a leading provider of payment technology solutions for merchants, payment partners, and developers. For more than 20 years, they have provided customizable technology with a personal touch to merchants across industries, from small businesses and special-risk merchants to multinational retailers and technology partners.
Job Summary:
Manage and build relationships, provide services, resolve complex issues, and provide solutions to high-volume Sales Partners with the goal of growing revenue and production.
What you'll do:
Respond to phone and email requests from assigned Sales Partners in accordance with department service level agreements. Average at least two hours per day handling sales partner support queues.
Actively work sales orders, statement requests, front end credits, bonus issues, residual issues, agent profiles, ELAP, cancellations, and call tags.
Facilitate training to new and existing high-volume Sales Partners to ensure proper contact information, training access, and process understanding is communicated.
Serve as a subject matter expert on ISVs (independent software vendors) and make actionable and insightful recommendations.
Collaborate with cross-functional departments to resolve Sales Partner issues.
Investigate and determine root cause of issues and suggest solutions for improvement to management.
Follow up and proactively contact Sales Partners to follow up on resolved issues, announce promotions / contests and promote all new rollouts.
What we need from you:
High school diploma
At least three year’s prior customer service experience in the financial services industry
What we offer:
We offer a comprehensive benefits package that enables our teams to live a life well lived, both personally and professionally. Some of our perks include:
- Medical, Dental, & Vision Coverage
- Paid Time Off
- 401(k) + Match
- Mental Health Support & Well-Being Program
- Paid Maternity & Paternity Leave
- Education Assistance
- Company-funded Lifestyle Spending Account
Hourly Pay Range: $18-$31
Pay within this range varies by work location and on job-related knowledge, skills, and experience. We look forward to discussing your salary expectations and our full total rewards offerings throughout the interview process.
Please note: North is a US-based company and no sponsorship is available for this position at this time.
At North, we celebrate diversity and create an inclusive environment for everyone. We are an equal-opportunity employer.
To learn more about North and our family of companies, visit our website: https://www.north.com/company/about/our-companies-brands
Top Skills
What We Do
North, and our family of companies, are committed to helping entrepreneurs grow their businesses. As an end-to-end payment solutions company, we provide everything business owners need to get paid, whether they serve customers in a physical storefront, online, or both. We pride ourselves on being large enough to offer customized solutions to our enterprise-level clients while remaining agile enough to take an award-winning, hands-on approach to personal service that our merchants won’t find anywhere else.
Let’s go North, together! Our most important resource is our people. Join our diverse team of innovators and do-ers and make your mark on the future of payments technology. We're proud to offer benefits that help our team members further their overall well-being through unique initiatives that are both personally and professionally fulfilling.
To learn about current openings with North and our family of companies, visit us at north.com!
