Partner Programs Manager

Business Area:

Seniority Level:

Job Description: 

At Cloudera, we empower people to transform complex data into clear and actionable insights. With as much data under management as the hyperscalers, we're the preferred data partner for the top companies in almost every industry.  Powered by the relentless innovation of the open source community, Cloudera advances digital transformation for the world’s largest enterprises.

Cloudera is seeking an experienced and highly organized Partner Programs Manager to join our team as a 12-month contingent worker. This role is crucial for the success and management of our global partner programs, with a heavy focus on partner incentives with funded programs (MDF, PIF, Rebates) and the overall partner experience. The ideal candidate is a self-starter with strong stakeholder management, process optimization, numerac, and strong communication skills, capable of managing multiple complex projects, and prioritization of work

As a Partner Programs Manager you will manage the following:

• Funded Programs Management:

  • Oversee the day-to-day management and governance of the Market Development Funds (MDF), Partner Initiative Fund (PIF), and Rebate programs.

  • Manage the end-to-end payment process, including scheduling, processing, communications, budgeting and accruals for all funded programs.

  • Drive policy compliance and best practices across all programs, overseeing exception requests and escalating as required.

  • Collaborate cross-functionally with internal program stakeholders (including Partner Marketing, Partner Sales, Accounts Receivable, Revenue Operations) on reporting, policy design, process support, and interface with partner operations for alignment and support. 

  • Manage vendor relationships for external funded program platforms (e.g. Channelscaler).

  • Communicate program updates or issues to the wider partner organization as required.

• Partner Portal Management:

  • Manage the content, design, and branding of the online Partner Portal (built on Salesforce Experience Cloud). 

  • Execute page creation, updates, and maintenance, as well as managing program assets in the Salesforce file library.

  • Troubleshoot and manage system issues and enhancement requests for the portal.

• Program Collateral & Communications:

  • Manage and maintain all program guides, decks and assets, including the creation of net new collateral as required.

  • Manage content across all program channels including Highspot and Salesforce, ensuring accuracy and consistency.

  • Manage all operational email templates across Salesforce and other channel systems.

• Project Management & Operations:

  • Collaborate across teams on operational initiatives that automate and expedite business processes.

  • Lead ongoing projects aimed to improve the partner experience including: 

    Salesforce CMS implementation and deprecation of the asset library tool.

    Cloudera Essentials Partner Portal setup and launch.

    Partner Ecosystem Management tool configuration.

  • Support incoming requests for program assistance, directing to appropriate parties or teams for successful resolution. 

  • Maintain the program budget, ensuring accuracy and alignment with targets. 

We’re excited about you if you have:

• 3-5+ years of experience in Partner Program Management, Incentives, Channel Incentives, or a similar role within the tech industry.

• Deep understanding and practical experience managing funded programs (e.g. MDF and financial incentives).

• Exceptional organizational skills and proven ability to manage multiple complex projects to deadline.

• Experience in website management, CMS tools and page design.

• Strong stakeholder management and relationship skills.

• Demonstrated numerical proficiency and reporting skills, with experience managing large program budgets.

• Excellent written and verbal communication skills, capable of clearly communicating complex policies to internal and external stakeholder audiences.

• Advanced digital literacy and confidence navigating a wide range of systems day-to-day, quickly adapting to new tools as required (experience with tools including Salesforce Data Cloud, Salesforce Experience Cloud, Coupa, PowerPoint/Google Slides and Excel/Google Sheets is a plus).

• Proven ability to work independently and drive projects forward with minimal oversight as a contingent worker.

EEO/VEVRAA

LI-Hybrid