Who We Are
Electric empowers small and medium-sized businesses with everything they need to take control of their IT and security environment.
Our best-in-class software provides SMBs with the insights and tools to make IT easy (even if you’re not an IT expert)! From mobile device management to employee onboarding and offboarding, SMBs can manage their IT with transparency and confidence in the Electric IT Hub.
Our employees are our most valuable asset. We have a people-first culture that prioritizes inclusion, support, growth, and development. You're not just an employee here; you're an important part of our community and our mission to make IT easy and reliable for SMBs.
If you want to bring your skills to a highly collaborative team, are passionate about pairing the creative with the analytical, have a flair for testing and experimentation, embody grit, determination, and curiosity, and want to be part of bringing Electric to SMBs across the US, read on.
Overview
As a Partner Program Manager, you will be the central driver responsible for the successful execution, operational throughput, and continuous optimization of our partner onboarding, launch, and post-launch support processes. You will report to the COO as a supporting function to the Partnerships department and company goals. You will coordinate cross-functional teams across product, engineering, sales, marketing, and customer success to ensure partners are enabled, integrated, and positioned for long-term growth. Through robust program management, you will help accelerate partner time-to-market and maximize the revenue generated through our partner ecosystem.
What you’ll do
Manage end-to-end partner onboarding and launch programs, acting as the primary point of contact to drive flawless execution and alignment between internal and external teams
Develop and optimize standardized workflows, launch checklists, and operational cadence to increase speed and scalability of partner integrations and go-live cycles
Work closely with Product and Engineering to prioritize integration development and facilitate timely partner enablement
Partner with Sales, Marketing, and Customer Success to synchronize go-to-market plans, training, joint campaigns, and ongoing partner support
Monitor partner performance metrics and program KPIs to identify bottlenecks, risks, and opportunities for process improvements
Organize cross-functional partner kick-off meetings, status updates, and issue resolution discussions
Own regular partner communication and documentation to maintain clarity, expectations, and transparency throughout all program phases
Capture learnings and feedback to shape partner training programs, enablement materials, and self-service resources
Collaborate with Revenue Operations and Finance to track partner-influenced pipeline, revenue attribution, and program ROI
Drive internal readiness and governance for partner launches, ensuring compliance with contractual and operational requirements
Who you are
3+ years experience in program management, partner management, or ecosystem operations in a SaaS or technology environment
Proven ability to manage complex, cross-functional projects and multiple stakeholders in a fast-paced environment
Strong organizational skills with a focus on process optimization and operational scalability
Experience working with technical teams (product, engineering) and understanding of API integrations and partner ecosystems preferred
Excellent communication skills, both written and verbal, capable of negotiating and influencing internally and externally
Metrics-driven mindset with ability to track KPIs and act decisively on data insights
Ability to adapt quickly to changing priorities and a high-growth, dynamic organizational environment
Proficiency with project management tools (e.g., Jira, Asana, Smartsheet) and CRM/PRM platforms is a plus
Why Join Us?
This role offers the chance to be at the heart of our partner-led growth strategy, working collaboratively across functions to build scalable, meaningful partner outcomes. You’ll have a direct impact on accelerating our ARR growth and shaping long-lasting industry partnerships. If you thrive in operational excellence and enjoy cross-team collaboration in a fast-growing SaaS environment, we’d love to hear from you.
Working Conditions
We are only able to hire within New York, New Jersey, or Connecticut for this position. Must be willing to travel to HQ or partners up to 10% of the time.
Excited about the opportunity, but worried you don’t meet all the requirements? We recognize that people are less likely to apply to jobs where they don’t meet every single qualification. Imposter syndrome can get in the way of meeting spectacular candidates. We encourage you to apply anyway, and give us both the chance to find out if you’re the right candidate for this or other roles!
Read about working at Electric here and meet our leadership team!
We offer a range of benefits that include:
Flexible and generous PTO
Mental Wellness Days
Volunteer Days
Medical, Vision, Dental, and Orthadontia Coverage
401k
ESOP (Employee Stock Option Program)
Kindbody Membership for Family Planning
Pre-taxed Commuter Benefits
Generous Parental Leave
Paid medical, family, and military leave
Short and Long Term Disability
Employee Assistance Programs
Life Insurance funded by Electric
Training and career growth
Awesome team building events!
Standard Working Hours: 9:00 AM -6:00 PM
We are an equal opportunity employer.
We are proud to foster a workplace free from discrimination. We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our users.
We are committed to creating a diverse and inclusive work environment. Electric does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status or any other protected status under the law.
Accommodations
Electric is committed to providing access, equal opportunities, and reasonable accommodations for individuals with disabilities. To request a reasonable accommodation as part of the recruitment process, please contact: [email protected].
Top Skills
What We Do
IT is the undercurrent of the business world. It’s how companies onboard employees, support collaboration, protect security and serve customers. Businesses run better when company devices, networks, and applications work like a dream.
But most IT services were built for a different time, when hybrid and remote work weren’t the norm — and security risks weren’t quite as high as they are today. Very few companies have the tools they need to get ahead of this trend. Many traditional managed service providers (MSPs) aren’t prepared to adapt to our new world of hybrid work, either.
Electric is reinventing how businesses manage their IT. Providing real-time IT support to over 50,000 users and centralized IT management to over 900 customers, Electric offers companies a 50% reduction in IT spend and standardized security across devices, apps, and networks, whether you're on-site or remote.
Why Work With Us
Electric is a software company. We’re also a team, a community, and a social impact organization. We are proud to foster a workplace free from discrimination. We strongly believe that hiring with diversity of experience, perspectives, and background in mind will help us build the workforce that we want to see in the world.
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