Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.
Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.
PTC’s business continues to evolve to deliver product innovation and customer value to the marketplace. Within Revenue Operations, we ensure that Sellers and Partners have the tools, processes, data, and operational support required to execute effectively and scale efficiently.
The Americas Partner Operations Specialist is a critical, hands-on role responsible not only for day-to-day partner operational support, but also for identifying issues, analyzing data, and driving process and system improvements that enhance partner experience, improve data quality, and support predictable revenue outcomes.
Your Impact
As part of the Partner Operations team, you will play a key role in ensuring the operational health of PTC’s Partner Network across the Americas. You will combine execution excellence with analytical thinking to:
Improve deal velocity and partner experience
Strengthen opportunity and pipeline data integrity
Identify root causes of recurring operational issues
Drive continuous improvement across partner-facing processes and systems
This role directly influences partner satisfaction, forecasting accuracy, and PTC’s ability to scale efficiently through a high-performing partner ecosystem.
Your Day-to-Day
Deal & Opportunity Operations
Own and manage the Deal Registration process for the Americas, including review, approval, extension requests, and escalations in alignment with program policies and service-level expectations.
Triage and resolve partner and internal requests accurately and within defined timelines.
Support complex deal scenarios by collaborating with the Commercial Desk and other stakeholders to ensure compliant and timely execution.
Partner & Systems Support
Serve as first-line operational support for partners across deal execution, order submission, and Salesforce-related process or system issues.
Diagnose and resolve order and system blockers that delay deal submission or booking, escalating when appropriate.
Administer deal-related contractual artifacts and guide partners through required operational steps.
Process Improvement, Analytics & Operational Excellence
Actively identify process gaps, inefficiencies, and recurring issues affecting partners, Partner Managers, and internal teams.
Perform data analysis within Salesforce and related tools to surface trends, data quality issues, and operational insights.
Proactively maintain and improve the accuracy, completeness, and integrity of opportunity data to support forecasting, reporting, and operational analytics.
Develop and recommend process, policy, or system enhancements that reduce friction, improve scalability, and enable self-service where possible.
Partner with cross-functional teams (Sales Ops, Enablement, IT, Commercial Desk) to implement improvements and support change adoption.
Core Skills & Capabilities
Strong analytical and problem-solving skills with the ability to identify root causes and propose practical, scalable solutions.
Highly organized and detail-oriented, with the ability to manage multiple priorities in a fast-paced environment.
Proactive, self-motivated individual who takes ownership and drives continuous improvement.
Clear, professional communicator with strong interpersonal and cross-functional collaboration skills.
Customer- and partner-centric mindset with a strong operational excellence orientation.
Technical & Domain Skills
Experience working in Salesforce, including opportunity data management and reporting.
Strong proficiency in Microsoft Excel and other Microsoft Office tools; comfortable working with operational data.
Experience supporting channel or partner ecosystems preferred.
Familiarity with SaaS or software business models preferred.
Basic Qualifications
3+ years of experience in an operations, analytics, or customer-facing support role within a software or SaaS environment; channel experience preferred.
Bachelor’s degree or equivalent experience.
Prior experience working with sales teams or supporting revenue-generating processes.
Why Join Partner Operations at PTC?
This is a high-impact role for someone who enjoys solving problems, working with data, improving processes, and making it easier for partners to succeed. You’ll gain broad exposure across sales operations, partner programs, systems, and analytics while playing a tangible role in improving how partners transact with PTC.
PTC carefully considers a wide variety of factors when determining compensation. The anticipated annual salary range for this position is between $70,000 - $80,000. The salary range reflects a good-faith estimate of compensation at the time of posting. Actual compensation may vary based on a candidate's skills, qualifications, experience, and location. Additionally, candidates may be eligible for a performance-based bonus. Employees also have the opportunity to become a PTC shareholder through our employee share purchase program (ESPP), which allows for the purchase of discounted PTC stock. Certain roles may also be eligible for participation in our equity programs. Employees may be eligible for medical, dental and vision insurance, paid time off and sick leave, tuition reimbursement, 401(k) contributions and employer match, flexible spending accounts, life insurance, disability coverage and, if you are an office-assigned employee, a generous commuter subsidy. All total rewards and benefits programs are subject to applicable plan eligibility and other terms and conditions.
For more information about PTC’s comprehensive benefits, please visit our Careers Page.
PTC recruits on a rolling basis. Candidates are considered as they apply, until the opportunity is filled.
For more information about PTC’s comprehensive benefits and our AI usage, please visit our Careers Page (https://www.ptc.com/en/careers/united-states-careers). Applications will be accepted on an on-going basis until the opportunity is filled.
PTC endeavors to make ptc.com/careers accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact PTC's Talent Acquisition team at [email protected]. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you.
If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?
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Skills Required
- 3+ years of experience in an operations, analytics, or customer-facing support role within a software or SaaS environment
- Bachelor's degree or equivalent experience
- Experience working in Salesforce, including opportunity data management and reporting
- Strong proficiency in Microsoft Excel and other Microsoft Office tools
- Prior experience working with sales teams or supporting revenue-generating processes
- Strong analytical and problem-solving skills with ability to identify root causes and propose solutions
- Clear, professional communication and strong cross-functional collaboration skills
- Highly organized, detail-oriented, able to manage multiple priorities in a fast-paced environment
- Experience supporting channel or partner ecosystems
- Familiarity with SaaS or software business models
PTC Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about PTC and has not been reviewed or approved by PTC.
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Healthcare Strength — Pay is frequently described as paired with good insurance and generally good benefits, suggesting core medical coverage is a meaningful part of the value proposition. The benefits package is framed as comprehensive across health, disability, and employee assistance supports.
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Retirement Support — Retirement support is positioned as a clear strength, with a company-matched 401(k) plan repeatedly included as a standard part of the rewards package. Stock purchase and equity programs are also presented as available pathways to longer-term wealth building.
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Leave & Time Off Breadth — Time off appears comparatively robust, including sizable vacation accrual for new hires along with wellness/sick time and additional holiday-style programs. Flexibility options like remote work and schedule flexibility reinforce the sense of a benefits-heavy total rewards design.
PTC Insights
What We Do
PTC (NASDAQ: PTC) unleashes industrial innovation with award-winning, market-proven solutions that enable companies to differentiate their products and services, improve operational excellence, and increase workforce productivity. With PTC, and its partner ecosystem, manufacturers can capitalize on the promise of today’s new technology to drive digital transformation.
