Darktrace is a global leader in AI for cybersecurity that keeps organizations ahead of the changing threat landscape every day. Founded in 2013, Darktrace provides the essential cybersecurity platform protecting nearly 10,000 organizations from unknown threats using its proprietary AI. The Darktrace Active AI Security Platform™ delivers a proactive approach to cyber resilience to secure the business across the entire digital estate – from network to cloud to email. Breakthrough innovations from our R&D teams have resulted in over 200 patent applications filed. Darktrace’s platform and services are supported by over 2,400 employees around the world. To learn more, visit http://www.darktrace.com.
Job Description:
The Partner & Sales Operations Specialist supports the day‑to‑day operational needs of our Partner Ecosystem, including Channel, Marketplace, and MSSP partners. This early-career role focuses on executing core operational tasks, maintaining data accuracy, and supporting partner workflows across onboarding, deal registration, marketplace operations, and partner support. You will work closely with Senior Partner Operations and Partner teams, gaining hands‑on experience with partner programs, marketplace processes, and CRM operations. This role is ideal for someone who is detail‑oriented, eager to learn, and looking to build a career in partner operations.
Key Duties & Responsibilities
Oversee the partner onboarding application process, including intake, routing, documentation tracking, and ensuring completeness
Support Deal Registration conversions, progression, and periodic audits
Manage key Marketplace workflows, including private offers, bulk uploads, and incentive processes
Maintain Salesforce data hygiene, including Account, Contact, Lead, and Opportunity records and recurring accuracy audits
Manage the Partner & Impartner support alias, triaging, routing, and resolving inquiries
Qualifications & Experience
1–2+ years in partner operations, sales operations, or a related support role (SaaS experience preferred)
Prefer experience with CRM tools (Salesforce) and willingness to learn partner platforms (e.g., Impartner, Tackle)
Strong organizational skills, attention to detail, and ability to follow structured processes
Clear communicator with a service‑oriented approach to supporting partners and internal teams
Salary
$65,000-$80,000
Benefits:
100% medical, dental and vision insurance, plus dependents
Paid parental leave
Pet insurance Discount
Life insurance
Commuter benefits
401(k)
Employee Assistance Program
Top Skills
What We Do
Darktrace, a global leader in cyber security AI, delivers world-class technology that protects over 5,500 customers worldwide from advanced threats, including ransomware and cloud and SaaS attacks. The company’s fundamentally different approach applies Self-Learning AI to enable machines to understand the business in order to autonomously defend it. Headquartered in Cambridge, UK, the company has 1,500 employees and over 30 offices worldwide. Darktrace was named one of TIME magazine’s ‘Most Influential Companies’ for 2021.
