Muvr is an AI-powered logistics platform that connects customers, providers, and partners to move, deliver, or remove anything — seamlessly and safely.
We power the movement of goods for individuals, small businesses, and large retailers through our marketplace of trusted service providers.
Our mission is simple: make moving, delivery, and logistics smarter, faster, and more human.
About the RoleWe’re looking for a Partner Operations Specialist to manage and improve the partner side of our marketplace.
You’ll support local businesses, retailers, and affiliates who use Muvr to move, deliver, or grow their operations.
This role focuses on onboarding, activation, engagement, and performance management — ensuring every partner has the tools, insights, and support they need to thrive on the platform.
- Oversee the end-to-end partner lifecycle — from onboarding and activation to engagement, retention, and reactivation.
- Coordinate with Business Development and Marketing teams to ensure a smooth transition for new partners entering the platform.
- Conduct partner onboarding sessions, training sessions, and activation follow-ups.
- Manage partner communication and support, addressing inquiries, tracking operational issues, and escalating as needed.
- Track and analyze partner performance metrics (activation rate, order volume, engagement rate, satisfaction).
- Maintain and update partner data, records, and contracts within CRM systems.
- Collaborate with Driver Ops, Community Ops, and Customer Support to ensure end-to-end service excellence.
- Help build and refine SOPs, playbooks, and onboarding documentation for partner management.
- Support rollout of campaigns, promotions, and partnership initiatives.
- Use AI tools and automations to streamline partner communication, reporting, and engagement.
- 2–4 years of experience in partner operations, account management, or business operations (experience in logistics, delivery, or marketplace platforms preferred).
- Strong communication skills and the ability to build trust-based relationships with external partners.
- Data-driven mindset — able to track metrics and translate insights into action.
- Experience with CRM tools (HubSpot, Salesforce, or similar).
- Highly organized, self-motivated, and comfortable managing multiple partner accounts.
- Familiarity with AI tools, automation, or reporting dashboards is a plus.
- Strong written and spoken English; excellent cross-team collaboration.
- 100% remote work setup (Philippines-based)
- Competitive salary.
- Opportunities for professional growth in a fast-scaling tech company
- Collaborative, mission-driven global team
- Learning opportunities and supportive work culture
Top Skills
What We Do
Introducing Muvr – Where We Move You Forward. At Muvr, we're not just about transportation; we're about facilitating life's transitions with seamless efficiency. We understand that moving, furniture delivery, and junk removal can be stressful, which is why we're here to make the process smooth and hassle-free. Our philosophy is simple: We move. Whether you're relocating to a new home, need furniture delivered same-day, or require junk removal services, Muvr is your trusted partner every step of the way. With a focus on reliability, innovation, and customer satisfaction, Muvr is committed to delivering exceptional service tailored to your needs. From our user-friendly platform to our dedicated team of professionals, we're here to ensure your experience with us is nothing short of exceptional. Join us at Muvr and let's embark on this journey together. Wherever you need to go, whatever you need to move, we've got you covered. Let's move forward, together.
