Partner Operations Specialist

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
What you get to do in this role:

• Coordinates between accounts receivable, sales, and sales ops teams to help track and recover unpaid balances and to help sales clear delinquent accounts
• Owns purchase order support for channel sales to include coordination with sales, submission of requests and general reporting updates
• Role will grow to include additional shared services support for channel sales
• Resolves routine, general questions and problems submitted by ServiceNow Partners, with limited variety following established guidelines and standard SOPs and procedures. Utilizes all available information to choose the best solution and resolve customer concerns. Own and follow through each partner issue until fully resolved. This means working with other business units and teams on complex questions and problems knowing when to engage more senior staff level when required.
• Requires in-depth knowledge on all ServiceNow Partner Programs. Answers all phone calls, chats and emails related to ServiceNow partner Program, including on-boarding new ServiceNow channel partners, Deal Registration issues and enquiries and helping to achieve partner goals
• Manage service calls that include contacting the partners, diagnosing problems, and resolving with appropriate internal teams to ensure customer success
• Demonstrated ability to think strategically about complex issues, leading to thoughtful recommendations and action plans
• Partner or sales management direct or indirect experience
• Develops positive working relationship with partners and partner managers
• Provide management with feedback impacting partner programs

Qualifications
To be successful in this role you have:

• Excellent communication and interpersonal skills including the ability to interact, communicate and build relationships with senior leadership
• 5-8 years combined experience in the areas of account management support or partner/channel management or sales customer services for an enterprise company
• Customer service oriented with strong interpersonal skills and the ability to positively interact with fast-paced business
• Ability to generate reports and translate data into meaningful insights for leadership
• Comfortable working with senior leadership on back office and administrative issues
• Able to communicate clearly in English and comfortable speaking directly with our partners when resolving cases

JV20
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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