Partner Operations Specialist

Scaled Agile, Inc., (SAI) helps enterprises thrive in a world of change with SAFe, the most trusted system for learning and practicing agile ways of working. Together, SAFe Studio and the Scaled Agile Framework provide everything individuals and teams need to link evolving strategy and execution. SAFe works by building a culture of resiliency that engages employees and focuses on customers so organizations can work with agility. Backed by a global network of partners and community of professionals, SAFe promotes collaboration so today’s leaders can build a better future.

Based in Boulder, Colorado, SAI is a member of the Pledge 1% corporate philanthropy movement. Through this program, SAI contributes to the local community and seeks to inspire and encourage other companies to the same purpose.

Overview of the position:

As a Partner Operations Specialist at Scaled Agile, Inc., you'll be instrumental in optimizing our partner program's effectiveness and efficiency. You'll dive into streamlining and creating partner processes and support documentation, ensuring seamless partner interactions, like onboarding, and managing crucial partner data to track performance metrics and generate insightful reports. Your role will also involve collaborating with cross-functional teams to enhance the program based on partner feedback and industry trends. 

What You’ll Be Doing:

• Collaborate with the Customer Success team to manage the partner journey from onboarding to offboarding for partners, ensuring they have the necessary resources and information to succeed, including access to SAFe certification materials.

• Administer partner agreements, including contract management, compliance, and documentation.

• Maintain accurate records of partner information, agreements, and key performance metrics related to Partner billings.

• Work closely with the Partner Program Director to develop and implement operational processes that enhance partner engagement and satisfaction.

• Monitor partner performance against key performance indicators (KPIs) and provide regular reports to team members and other parts of the organization 

• Collaborate with the Customer Support team and Regional teams and act as a point of contact for partners regarding operational inquiries, ensuring timely and effective resolution.

• Continuously evaluate and optimize partner processes to enhance efficiency and effectiveness.

• Collaborate with cross-functional teams, including sales, marketing, and product, to ensure alignment with partner program goals and SAFe Professional and Enterprise initiatives.

• Conduct regular audits to ensure partner compliance with program requirements and SAFe principles.

• Provide insights and recommendations to improve the overall partner program's effectiveness and growth.

A successful candidate will have:

• Proven experience in partner operations, channel management, or a similar role within the technology or training industry.

• Strong organizational and project management skills, with keen attention to detail.

• Excellent communication and interpersonal skills, with the ability to collaborate across departments and with external partners.

• Proficiency in contract management and legal compliance.

• Familiarity with partner management software, such as Salesforce.com or Thought Industries and tools is a plus.

• Analytical mindset with the ability to derive insights from data.

• Proactive, self-motivated, and able to work both independently and as part of a team.

• Knowledge of the Scaled Agile Framework (SAFe) and related certifications is preferred.

• Bachelor's degree in Business, Operations, or a related field (or equivalent work experience).

Culture Index Survey: As part of our recruitment process, we are utilizing Culture Index. To proceed with your application, please click on the link provided to fill out the survey: https://go.cultureindex.com/s/5Gl1qSthKY

Where you’ll be working:  We proudly support a collaborative remote environment for our globally distributed teammates, while also using our Boulder office as a resource. #LI-Remote

Compensation: Scaled Agile is committed to fair and equitable compensation practices. The target salary range for this role is $50,000 - $65,000. Final compensation for this role will be determined by various factors such as a candidate's relevant work experience, skills, and certifications.

All your information will be kept confidential according to EEO guidelines.

SAI is committed to providing opportunities for professional growth. This position is also posted internally. 

Employees of Scaled Agile are also compensated with a competitive benefits package including medical, dental, vision, optional insurance products including identity protection and pet insurance, 401K with a match, flexible paid time off, and company paid sabbatical after six years of service, bonus plan, and equity options.

Wondering if you should apply?

As a company that helps organizations embrace and turn change into opportunity, we’re looking for teammates with diverse experiences who thrive on applying their knowledge in new ways. You don’t need to meet every listed qualification to apply. If you’re motivated by an iterative approach to growth, learning, collaboration, and relentless improvement, we want to hear from you.

Work Differently. Build the Future.