The Role
The Partner Operations Lead will manage the operational framework for the SafetyCulture Partner Program, ensuring scalability and efficiency across various partners, while collaborating with cross-functional teams to optimize processes and drive growth.
Summary Generated by Built In
SafetyCulture is a global technology company that is helping to transform workplaces around the world. Our mission is to help working teams get better every day and our technology platform and products give front line workers a voice and leaders the visibility to make smart decisions when driving safety, quality and continuous improvement.
SafetyCulture is one of the fastest-growing tech companies. Our bold ambition is to reach 100 million users worldwide by 2032. Opportunities to help shape a journey like this do not come around often!
As Partner Operations Lead, you will own the end-to-end operational framework of the SafetyCulture Partner Program across solution, services partners and AWS. Your responsibilities will involve designing, implementing, and managing the systems, processes, and governance that enable our partner ecosystem to scale effectively. This role is critical in ensuring the partner program operates seamlessly, delivering data-driven insights, operational excellence, and cross-functional alignment that drives mutual growth for SafetyCulture and our partners.
This is a highly collaborative role requiring close alignment with the global partnerships team, revenue operations, finance, legal, product, marketing, and go-to-market teams to ensure the partner program delivers consistent, measurable impact.
This role will report into our Global Head of Revenue Operations.
How you will spend your time:
- Own and manage the end-to-end partner operations framework, ensuring scalability, efficiency, and consistency for our priority solutions and services partners and AWS
- Build and maintain partner governance processes including onboarding, contracting, compliance, incentive programs, and partner lifecycle management.
- Partner with revenue operations to design and manage deal registration, reporting, and pipeline management processes for partner-influenced and partner-sourced revenue.
- Develop and maintain dashboards, metrics, and reporting to provide visibility into partner performance, adoption, and ROI for internal stakeholders and leadership.
- Jointly own partner systems with the RevOps Systems Manager including CRM, PRM, and the Partner Portal — ensuring seamless workflows, accurate reporting, and partner-friendly processes.
- Optimise and manage SafetyCulture’s Partner Portal and PRM system (Impartner), ensuring partners have seamless access to resources, reporting, deal registration, and program updates.
- Design and run internal enablement programs so that GTM teams (AEs, CSMs, BDMs, SEs) clearly understand partner processes, value propositions, and how to effectively co-sell and co-deliver with partners.
- Collaborate with finance and legal to streamline Master Partner Agreement, order forms, rebates / commission, and MDF / benefits processes for partners, ensuring compliance and operational accuracy.
- Work closely with marketing, product, and GTM teams to ensure program communications, assets, and processes are accurate, timely, and effectively delivered.
- Establish a regular cadence of operational reviews with key partners and internal stakeholders, using data-driven insights to improve partner performance and engagement.
- Continuously evaluate and refine partner processes, tools, and systems to reduce friction, improve partner experience, and support global scale.
- Act as the internal advocate for operational excellence in partnerships, ensuring systems, processes, and reporting are embedded into core SafetyCulture workflows.
- Support the Director of Partnerships and Partnerships Leadership Team in designing and executing a scalable, global partner program framework.
About you:
- Proven experience in partner operations, revenue operations, or channel program management, ideally in a SaaS or technology environment.
- Strong knowledge of PRM/CRM systems (e.g., Salesforce, Impartner) and partner lifecycle management processes.
- Demonstrated ability to design, document, and scale operational frameworks across multiple partner types.
- Excellent communication skills (verbal and written) with the ability to influence at all levels of the business.
- Experience in building dashboards and reports, with proficiency in tools such as Salesforce, Tableau, or similar BI platforms.
- Strong business acumen with the ability to balance partner experience with operational discipline.
- Ability to thrive in a fast-paced, high-growth environment and adapt to change.
Nice to have:
- Experience launching or scaling partner programs globally.
- Familiarity with AWS Marketplace or other cloud marketplaces.
- Creation and management of partner incentive models such as rebates / commissions, partner credit pools, or MDF programs.
- Knowledge of SaaS business models, GTM motions, and partner ecosystems.
- Project management certifications or experience with frameworks (e.g., PMP, Agile, Lean).
- Experience working in cross-regional operations and with international teams.
At SafetyCulture we care about people:
- Equity with high growth potential, and a competitive salary,
- Flexible working arrangements, we encourage you to create the best work blend while working from your home and the local SafetyCulture office;
- Access to professional and personal training and development opportunities; Hackathons, Workshops, Lunch & Learns;
- We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies.
You'll also receive other perks such as:
- In-house Culinary Crew serving up daily breakfast, lunch and snacks
- Wellbeing initiatives such as subsidised fitness programs, EAP services and generous parental leave policy
- Quarterly celebrations and team events, including the annual Shiplt global offsite
- Table tennis, board games, gym sessions, book club, and pet-friendly offices.
We’re committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire SafetyCulture team we’ve built an incredible culture which has seen us recognised as a Best Place to Work in Australia, the US and the UK.
Even if you don't meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don't rule yourself out, hit that apply button if this job resonates with you
You can find out more about life at SafetyCulture via Youtube, Twitter, Instagram and LinkedIn.
To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to SafetyCulture or any of our employees. We are not responsible for any fees associated with unsolicited resumes.
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. E-Verify Works for Everyone. For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS: 888-897-7781 or dhs.gov/e-verify
Top Skills
Impartner
Salesforce
Tableau
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The Company
What We Do
SafetyCulture is a global technology company that puts the power of continuous improvement into everyone's hands. Our operations platform unlocks the power of observation at scale, giving leaders visibility and workers a voice in driving quality, efficiency, and safety improvements.
More than 60,000 customers use our operations platform to perform checks, train staff, report issues, and automate tasks. In doing so, we drive processes that help businesses get better every day.
Recent analysis by Forrester found that our flagship products provide a 214% return on investment for customers, and USD $3.6M in cost savings from operational improvements.
From top Australian ASX-listed grocer and retailer Coles and American aviation giant JetBlue, to Europe’s largest hospitality multi-national Accor, our operations platform is helping teams in every industry.
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