Partner Operations Analyst

Job Summary:

We are seeking a detail-oriented and proactive Partner Operations Specialist to join our dynamic team. This critical role focuses on managing the operational and financial aspects of our key strategic partnerships, with a significant emphasis on our Google relationship. The ideal candidate will be responsible for maintaining our certifications, managing rebate and incentive programs, supporting finance operations related to partners, handling partner support escalations, and providing essential reporting. This position requires exceptional organizational skills, proficiency in data analysis (especially using sheets), and the ability to thrive in a fast-paced environment while supporting multiple business objectives.

Key Responsibilities:

• Partnership Compliance & Development:
• Audit, maintain, and renew company certifications and credentials to ensure ongoing compliance with various partner program requirements.
• Develop and execute actionable plans with clear timelines to achieve new partner accreditations and specializations, enabling business growth.
• Financial Operations Support:
• Collaborate closely with the Finance team on operational tasks, including generating, analyzing, and interpreting partner Payment Center reports.
• Forecast potential income derived from various partner program rebates and incentives.
• Rebate & Incentive Management:
• Meticulously track, manage, and process partner rebate and incentive programs, ensuring data accuracy and timely submissions/claims.
• Manage the submission of Proof of Execution (POE) documentation required for program claims.
• Google Partnership Operations & Support:
• Serve as a primary point of contact for operational issue resolution related to our Google partnership.
• Open, manage, and track support tickets with Google for user issues, contact changes, program inquiries, and other operational matters.
• Handle finance-related escalations to Google, such as credit requests and customer order discrepancies, driving them towards efficient resolution.
• Reporting & Deal Management:
• Prepare and distribute weekly Google opportunity/pipeline reports, providing key insights into sales activities and performance.
• Manage the submission of Deal Registrations to relevant partners.
• Conduct regular audits of Deal Registrations to ensure accuracy and compliance.
• Actively identify opportunities to streamline and improve processes related to partner operations, reporting, compliance, and financial tracking.

Required Qualifications:

• Proven ability to thrive and learn quickly in a fast-paced, dynamic work environment.
• Excellent organizational skills with a demonstrated capacity to effectively multitask and manage multiple requests simultaneously.
• Strong ability to understand the "big picture" impact of operational tasks on overall customer satisfaction and business success.
• A proactive mindset with a genuine desire to identify and implement process improvements.
• Exceptional attention to detail and an unwavering commitment to data accuracy and integrity.
• Comfortable and effective in taking direction from and collaborating with multiple decision-makers across different departments.
• Exceptional proficiency in spreadsheet software (Google Sheets): Must demonstrate advanced skills in creating reports, manipulating large datasets, and utilizing complex formulas (e.g., VLOOKUP, INDEX/MATCH, SUMIFS, IF statements, Pivot Tables, data validation).

Preferred Qualifications:

• Bachelor’s degree in communication, digital marketing, or related fields
• Direct experience working with Google Workspace and/or Google Cloud Partner Programs is a significant advantage.
• Previous experience in a partner operations, channel operations, sales operations, or similar role.
• Familiarity with CRM systems (e.g., Salesforce) and other partner portals.