Muvr is building the future of on-demand logistics and moving services. Our platform connects customers with trusted drivers and crews to deliver large items quickly and reliably. A smooth, structured partner onboarding experience is critical to activating merchants, enterprise partners, and service providers quickly and setting them up for long-term success on the platform.
Role overviewAs a Partner Onboarding Specialist at Muvr you’ll own the onboarding lifecycle for new partners: from initial welcome and discovery through systems integrations, training, go-live and first 90-day success. You’ll be the partner’s primary operational contact during onboarding, translating business needs into clear implementation plans, coordinating across Product/Engineering, Sales, and Operations, and creating repeatable onboarding playbooks that scale.
This is a cross-functional, execution-focused role ideal for someone who enjoys project management, relationship-building, technical coordination (API/IT integrations), and continuous process improvement.
Key Responsibilities- Own end-to-end onboarding for a book of partners — manage timelines, deliverables, and milestones to ensure timely go-live.
- Run discovery sessions to understand partner business models, success criteria, technical environment, and constraints.
- Build and maintain partner-specific onboarding plans (project plans, checklists, success criteria, escalation paths).
- Coordinate technical integrations: API handshakes, data mapping, test plans and validation with internal Product/Engineering teams and partner engineers.
- Deliver training (product, operational processes, reporting) to partner teams — create onboarding materials, playbooks, and recordings.
- Serve as the primary operational liaison — escalate blockers, resolve issues, and ensure smooth handoff to Partner Success / Account Management.
- Track onboarding metrics (time-to-value, activation rate, first-transaction success, onboarding CSAT) and report trends and risks.
- Continuously improve onboarding processes: document SOPs, develop templates, optimize tools and automation.
- Support pilot programs and early partner launches; gather feedback and bake learnings into repeatable processes.
- Maintain accurate partner onboarding records in CRM and project management tools.
Required
- 2–5 years of experience in partner/customer onboarding, implementations, technical account management, or customer success at a fast-paced SaaS or platform company.
- Strong project management skills — able to run multiple concurrent onboarding projects with clear plans and follow-through.
- Excellent written and verbal communication; able to create clear technical and non-technical documentation.
- Comfort with basic technical concepts (APIs, data formats, data mapping) and experience coordinating technical integrations with engineering teams.
- Experience using CRM/project management tools (e.g., Salesforce, HubSpot, Asana, Jira, Notion) and delivering training materials.
- Detail-oriented, process-minded, and customer-focused.
Preferred
- Experience in mobility, logistics, transportation, or marketplace platforms.
- Experience with partner ecosystems (carriers, fleet partners, channel partners) or B2B integrations.
- Familiarity with analytics/reporting tools (Looker, Tableau, or similar) and basic SQL/data validation skills.
- Experience using customer success or onboarding platforms (Gainsight, Totango, Intercom).
- Project planning & prioritization
- Stakeholder management across Sales, Product, Engineering, and Ops
- Teaching and enablement (workshops, playbooks, recorded trainings)
- Problem solving and escalation management
- Empathy and customer advocacy — balancing partner needs with Muvr’s product roadmap and capacity
CRM (Salesforce/HubSpot), project management (Asana/Jira/Smartsheet), documentation (Confluence/Notion/Google Drive), basic data tools (Sheets/SQL/Looker), collaboration tools (Slack/Zoom).
Why you’ll love working here- High impact role with autonomy to shape partner experiences and the onboarding playbook.
- Cross-functional exposure to Product, Engineering, Sales, and Operations.
- Opportunity to scale programs that directly influence partner retention and revenue growth.
- Collaborative, learning-oriented culture.
Top Skills
What We Do
Introducing Muvr – Where We Move You Forward. At Muvr, we're not just about transportation; we're about facilitating life's transitions with seamless efficiency. We understand that moving, furniture delivery, and junk removal can be stressful, which is why we're here to make the process smooth and hassle-free. Our philosophy is simple: We move. Whether you're relocating to a new home, need furniture delivered same-day, or require junk removal services, Muvr is your trusted partner every step of the way. With a focus on reliability, innovation, and customer satisfaction, Muvr is committed to delivering exceptional service tailored to your needs. From our user-friendly platform to our dedicated team of professionals, we're here to ensure your experience with us is nothing short of exceptional. Join us at Muvr and let's embark on this journey together. Wherever you need to go, whatever you need to move, we've got you covered. Let's move forward, together.
