Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $15 billion global provider of IT solutions and services.
Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 6,000 of them. If you join our team, you’ll enjoy:
Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
Continuous professional growth and leadership opportunities.
Health, wellness, and financial benefits to offer peace of mind to you and your family.
World-class facilities and the technology you need to thrive – in our offices or yours.
The Partner Marketing Operations and Programs Manager will lead, coach, and manage a team of operations specialists responsible for MDF commitment, claiming, collections, and expense reconciliation. The manager will also lead and support MDF programs and proposals, including being accountable for program fair market pricing, building sponsorship proposals and SOWs, creating timelines, setting proof of execution expectations, and mapping stakeholder workflow accountability to ensure the effective creation, management, and execution of MDF Programs that meet SHI and Partner requirements.
Role Description
Lead, train, manage, mentor, and upskill operations specialists focusing on partner claiming, AX marketing operations, credit card charges and reconciliation, operational management of work in Asana, POP, promotional item management, on-site event support, and partner portal tasks.
Manage daily functions of all direct reports, including setting quarterly MBOs, performance/bonus evaluation, ongoing specialist skill development, PTO/Time off, delegation of work, etc.
Play an integral role in the hiring and onboarding of new team members, including hiring and interviewing, training, developing training materials/cheat sheets, answering questions and escalations, attending/leading partner calls, and facilitating 1:1 meetings with direct reports.
Lead partner efforts for highly visible programs such as demand generation programs, sales enablement rate cards, customer summits, and sales kickoffs.
Collaborate regularly with internal departments such as PPSS, Growth Marketing, Business Unit program managers, Events, Digital Marketing, and Accounting to ensure the successful implementation of each MDF program.
Effectively manage partner program sponsorship trackers in Asana and TEAMS so that all stakeholders are kept informed of program status and held accountable for their individual program contributions.
Lead, attend, and contribute to program call cadences for programs you are responsible for.
Take the lead and assist with partner marketing program development, questions, logistics, and
escalations.
Regularly follow up with the partner marketing account team on the status of partner commitments for programs you lead.
Answer programmatic questions for the partner marketing account team on the programs you lead.
Support events on site.
Set department processes and procedures alongside the rest of the PM management team.
Collaborate with finance on marketing MDF-related financials.
Obtain policy clarification whenever necessary and may use resources available through the Compliance, Human Resources or Legal Dept. to do so.
Behaviors and Competencies
Customer Service: Can proactively seek out customer feedback, empathize with customers, and tailor solutions to their unique needs.
Training: Can proactively seek out areas of improvement, initiate training programs, and contribute to innovative learning methods.
Innovation: Can lead innovation initiatives, adapt to significant changes in project scope, and drive innovation across teams or departments.
Reporting: Can proactively gather, organize, and present information to facilitate decision-making and progress.
Problem-Solving: Can proactively identify potential problems, initiate preventive measures, and propose and contribute to innovative solutions.
Time Management: Can consistently use time effectively, balance multiple tasks, and meet deadlines.
Communication: Can effectively communicate complex ideas and information to diverse audiences and can facilitate effective communication between others.
Presenting: Can design and deliver engaging presentations, adapting the content and style to suit the audience, context, and medium.
Decision-Making: Can analyze complex information, predict long-term consequences, and make decisions that align with strategic goals.
Teamwork: Can lead a team effectively, facilitating cooperation, sharing information, and ensuring that all team members are able to contribute to their full potential.
Skill Level Requirements
Proficiency in utilizing Customer Relationship Management (CRM) software to manage and analyze customer interactions and data throughout the customer lifecycle, improving customer service, retention, and sales growth. - Intermediate
The ability to effectively utilize applications like Word, Excel, PowerPoint, SharePoint, and Outlook to enhance productivity and perform various tasks efficiently. - Intermediate
Ability to create clear and effective technical documentation. - Intermediate
Ability to build and maintain relationships with key stakeholders, ensuring collaborative success and strategic alignment. - Intermediate
Other Requirements
Completed Bachelor’s Degree or relevant work experience required
3-5 years of experience in marketing or relevant work experience
Proficient with Microsoft Suite of products: Outlook, TEAMS, PPT, Excel, Word, Co-Pilot, etc.
Knowledgeable with Asana.
Highly proficient with Microsoft Dynamics AX
Ability to travel 10%
#LI-MK2
The estimated annual pay range for this position is $75,000 - $110,000 which includes a [compensation structure]. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
Equal Employment Opportunity – M/F/Disability/Protected Veteran Status
Top Skills
What We Do
Think of SHI as your personal technology concierge. We connect your team with the IT solutions and services you need to support your organizational growth and employee experience.
Whether you’re building a modern hybrid workplace, defending against an evolving threat landscape, making the cloud work harder for you, or searching for ways to optimize your software portfolio, our friendly 6,000-person team is ready to solve what’s next for your organization.
Our in-house data center integration, device configuration, and deployment and license advisory services, plus our top-tier status with vendors and flexible financing make life simpler for IT decision makers.
Execute your IT vision with stress-free, scalable solutions you – and your people – will love.
SHI is proud to be the largest Minority/Woman Owned Business Enterprise (MWBE) in the United States.
