ezCater is the most trusted provider of corporate food solutions and is purpose-built for business. ezCater's corporate food platform and flexible, scalable food solutions allow organizations to centralize and track their food spend, and fulfill everything from daily employee meals to client meetings and company all-hands. ezCater backs this up with business-grade, best-in-class, customer service and an unmatched nationwide footprint. We're backed by top investors including Insight, Iconiq, Lightspeed, GIC, SoftBank, and Quadrille.

At ezCater, we are an innovative and dynamic marketplace that unites a diverse network of suppliers with high value corporate customers. We are seeking a visionary and strategic Marketing Manager to lead our marketing efforts in driving growth and loyalty with the 100,000+ catering partners in the supply side of our marketplace. This important role will design transformative strategies that optimize engagement, foster adoption, and elevate overall performance for our partners. 

As the Partner Marketing Manager, Retention, you will be at the forefront of our mission to unlock the full potential and long-term value of our partner network. Your strategic leadership will play a central role in strengthening performance, adoption and loyalty with our top performing Catering Partners. Elevate their onboarding experience, and nurture high performing, and engaged partners throughout their lifecycle. Driving campaigns that will help our network capture higher bookings, gain exposure to high value customers and optimize their offering. 

You’ll be a key player on our product marketing catering partner team collaborating across Customer Care, Catering Partner Business & Operations, Brand Marketing, Marketing Operations, Product Marketing and Analytics teams to implement initiatives. Partner with Customer Care, Product Marketing and analytics on network experimentation initiatives. Guide channel optimization and evolve reporting partnering closely with analytics, marketing ops and sales ops.

What You'll Do:

• Develop strategies in line with company goals that will optimize our network, increase bookings, drive operational reliability and ensure exceptional customer experiences.
• Design system-wide and segmented communications to drive the right behaviors with each segment of our supply network. Envision strategy and create impactful and personalized communication through channel marketing including email, webinars, content syndication, sponsored events, digital community and direct mail. 
• Be an internal thought leader and ensure consistent and relevant communication across various channels to drive engagement.  Understand the impact of cross functional initiatives and socialize campaign performances across the organization. 
• Maintain a testing and optimization roadmap throughout the partner lifecycle. Design and implement cross-sell/upsell expertise to help our partner network gain more exposure to customers, provide highly reliable experiences and grow together. 
• Bring insights, data and partner experience to life through network thought leadership content, video production, enablement collateral, case studies and testimonials.

You're an ideal candidate if you are a strategic retention marketer who can embrace change, drive innovation, and are passionate about delivering excellence through your campaigns. You are a proactive, data-driven and nimble mover. You have incredibly strong interpersonal skills and excellent campaign management skills to keep cross-functional teams aligned. You’re comfortable (and enjoy) working without a playbook in a fast paced environment while testing and tracking new programs and initiatives.

What You Have:

• A strategic mindset with a history of designing and executing transformative retention marketing strategies.
• Proven track record (5+ years) of leadership in marketing management, with a focus on driving strategic supply side growth, retention, and cross-sell/up-sell in a dynamic marketplace environment.
• Demonstrated commitment to results-driven outcomes with a focus on driving profound engagement and generating increased bookings.
• Mastery of diverse channels: email, SMS, direct mail, webinars, and high-impact user event programming.
• CRM expertise; Capable of managing multiple campaigns in CRM/marketing automation platform with a deep understanding of segmentation, targeting and campaign building.
• Communication skills that allow you to gain buy-in for go-to-market strategies across stakeholders and executive teams. 
  • Capable of making thoughtful presentations backed by research. 
• A collaborative leader with a propensity for inspiring and mobilizing cross-functional teams toward shared strategic objectives. Strong interpersonal communication prowess, enabling you to establish and nurture robust internal & external relationships.

The national cash compensation range for this role is $103,000-$138,000 per year.*

*Please note: Final offer amounts are determined by multiple factors, including prior experience, expertise and region & may vary from the amount above. This range does not represent additional compensation benefits (such as equity, 401K or medical, dental or vision insurance).

Please have fun with the Cover Letter section of the application! It does not need to follow “traditional” cover letter guidelines - we would love for you to write 150-500 words explaining why you are interested in ezCater and the role, and highlighting anything else you think we should know!

ezCater does not sponsor applicants for work visas or legal permanent residence.

What You’ll Get from Us:

You’ll get a terrifically compelling opportunity, in an environment of radical transparency, open access to all the data, and collaborative colleagues at every level of our organization. You’ll also get sane working hours and great flexibility around work/life balance. 

Have people in your life – of any age – who always, often, or sometimes need your help? We make room for that. Have a bad thing or a good thing happen to you? We make room for that, too.

Oh, and you’ll get all this: Market salary, stock options that you’ll help make worth a lot, the usual holidays, all-you-can-eat vacation, 401K with ezCater match, health/dental/FSA, long-term disability insurance, remote-hybrid work from our awesome Boston or Denver offices OR your home OR a mixture of both home and office (you choose!), a tremendous amount of responsibility and autonomy, wicked awesome co-workers, cupcakes (and many more goodies) when you’re in one of our offices, and knowing that you helped get this rocket ship to the moon.

ezCater is an equal opportunity employer. We embrace humans of every background, appearance, race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, and disability status. At the same time, we do not employ jerks, even brilliant ones.

For information on how ezCater collects and uses job applicants' personal information, please visit our Job Applicant Privacy Policy.

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