Partner Manager

About CitySwift:

CitySwift is the world’s leading performance optimisation platform for public transport, enabling data-driven decision-making for some of the largest transport networks globally. Backed by over €15 million in venture capital funding, we partner with major public transport operators and government authorities, including Go-Ahead Group, Transport for London, and many more. CitySwift is experiencing accelerated growth, with 117% year-over-year revenue growth in 2025.

Our mission is to increase the adoption of sustainable public transport worldwide. Today, our platform optimises more than 3 billion passenger journeys annually, and our target is to reach 10 billion journeys by the end of 2026.

At CitySwift, you’ll have the opportunity to take ownership, make a measurable impact, and grow professionally as part of a collaborative, mission-driven team. Join us in shaping the future of public transport by driving the next phase of CitySwift’s growth.

How we work
CitySwift is headquartered in Ireland, with our second office hub in London. We also have team members based in Australia, Singapore and across parts of the EU.

Hybrid working is the default in Ireland (with some exceptions), with remote and hybrid options across the UK and beyond. All roles have core hours of 10am to 4pm, giving you flexibility around how you structure your day. Collaboration really matters to us, with quarterly and bi-monthly meet-ups depending on your department or area of work, but we’re sensible about it – we won’t ask you to come into the office to tick a box. Our offices are designed for proper collaboration (and are dog friendly!).

We also believe trust and rest matter. Annual leave starts at 25 days, and our work abroad programme gives you the option to work from another country for up to six weeks. We move fast, expect a lot from each other and back people to do their best work.

The Role
This role exists because of growth. You’ll be stepping into real problems that matter now, not hypotheticals, and will be expected to make things better, faster and more scalable. As a Partner Manager, you’ll play a pivotal role in delivering value for some of our most important customers. You’ll be the day-to-day strategic partner to key accounts — building relationships, managing delivery across projects, and ensuring our platform is delivering against customer goals and ROI expectations.

This role is ideal for someone who thrives in a fast-moving SaaS environment, enjoys collaborating across teams, and is passionate about using technology to create better outcomes for cities and communities.

What you’ll own

This is a role with real responsibility and autonomy. You’ll own outcomes, make decisions and help shape how we work as we scale, in an environment that values respect, directness and good intent. 

• Serve as the primary point of contact for a portfolio of customers ensuring customers get maximum value across the CitySwift product suite
• Build strong, trusted relationships with customers — from operational leads to senior stakeholders
• Manage onboarding, delivery, and post-deployment projects, ensuring milestones are tracked and met
• Monitor & increase usage and performance metrics to proactively identify opportunities for improvement or value realisation
• Translate customer goals into actionable plans and collaborate cross-functionally to ensure delivery
• Lead QBRs and regular account reviews with compelling data-led narratives
• Act as the voice of the customer internally, sharing insights with Product, Tech, and across the Partner Management department
• Supporting product development through testing and customer feedback, maximising the customer product experience
• Support renewals and expansions by demonstrating impact, building business cases, and aligning with long-term partner goals
• Drive continuous improvement by identifying patterns, raising risks, and suggesting process enhancements

Qualifications, skills & experience:

• Experience in a customer-facing or project management role within the public transport industry or within the SaaS, consulting industries (4+ years ideal)

• Strong relationship-building and communication skills, with the ability to engage confidently at multiple levels

• Project management experience: organised, deadline-driven, and calm under pressure

• Comfortable with data: able to interpret usage trends, performance dashboards, and ROI metrics

• Collaborative mindset and ability to work cross-functionally with Product, Tech, and Commercial teams

• Genuine curiosity about transport, sustainability, and the role data can play in improving services

• Ability to travel periodically for customer meetings, onboarding, and reviews

• Knowledge around commercial or franchised bus operations or experience working within a public authority is a bonus but not required. 

At CitySwift, we support your development through our clear competency framework. For a Partner Manager, we expect:

• Follows established processes and actively identifies areas for improvement
• Aligns day-to-day delivery with financial and commercial outcomes
• Proactively manages risks and supports renewals and upsells with data and planning

• Collaborates across functions to resolve customer needs
• Shares insight and knowledge to improve internal outcomes
• Owns customer deliverables and drives performance through action

• Builds strong relationships with customers and delivers value in every interaction
• Tackles issues with a proactive, solutions-focused mindset
• Manages multiple deliverables and ensures successful project execution
• Brings market and industry knowledge into customer conversations

• Develops structured account and delivery plans
• Identifies and delivers improvements in how we work
• Connects customer goals with strategic business direction

• Communicates clearly and purposefully
• Gives and receives feedback constructively
• Supports team members through coaching and shared goals

What you’ll get at CitySwift

• A role with real scope, where your impact is visible, your salary is reviewed as we grow, and there are career progression opportunities as the company scales and internationalises. 
• Comprehensive health and life insurance through Laya Healthcare in Ireland and Aviva in the UK.
• Flexible working with hybrid working as the default in Ireland, core hours of 10am to 4pm, remote options depending on role and a work abroad programme of up to 6 weeks.
• 25 days annual leave from day one, increasing by half a day per year of service, plus company days off, a half day before public holidays and an end of year shutdown.
• Enhanced family leave, including 6 months fully paid maternity leave and 3 weeks paid paternity leave after 18 months’ service (and wedding leave!)
• And on top of all of this, the usuals done well. A matching pension scheme that increases with service, paid sick leave, bike to work scheme, wellbeing supports, and an employee referral programme with rewards of up to €4,000 (or equivalent) per referral.

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