About Us
UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach. We infuse AI across every aspect of your customer journey and contact center operations, to drive automation and efficiency. UJET's AI solutions empower agents, optimize customer journeys, and transform contact center operations for elevated experiences and actionable insights. Built on a cloud-native architecture with a unique CRM-first approach, UJET ensures unmatched security, scalability, and prioritized data insights (without storing PII). Designed for effortless use, UJET partners with businesses to deliver exceptional interactions, smarter decision-making, and accelerated growth in the AI-driven world.
Learn more at www.ujet.cx.
The Opportunity
UJET is seeking a highly motivated and strategic Partner Manager, GTM & Activation to serve as the critical "bridge" in our Jetstream partner model. This is a hybrid role that combines Relationship Management for our Technology ecosystem with Activation & Enablement leadership for the entire partner organization.
For Technology partners (like Kustomer), you are the face of UJET. For Resellers and TSDs, you are the expert trainer who makes them "revenue ready."
What You Will Do
Relationship Management (Technology & Alliances Focus)
- Primary Relationship Owner: You are the dedicated Relationship Manager for Technology, Referral, and Alliance partners (e.g., Kustomer, Integrated ISVs).
- Alliance Strategy: Drive the quarterly business reviews (QBRs) and joint go-to-market planning with these partners to ensure UJET remains top of mind and a preferred partner
Activation & Enablement Delivery (Global Scope)
- The "Activation Engine" for All: While you do not relationship-manage TSDs or Resellers, you own the delivery of their activation.
- Training Execution: You are responsible for ensuring that every partner—whether a TSD, a VAR, or a Tech Alliance—is trained, certified, and competent in pitching UJET.
- Revenue Readiness: Your goal is to move partners from "Signed" to "First Deal Registration" as quickly as possible. You will run the webinars, certification boot camps, and enablement sessions required to achieve this.
- AI/Spiral Fluency: Specifically focus on upskilling the ecosystem on the "AI-First" narrative, ensuring partners can effectively position Spiral against legacy competitors.
Operational Excellence & Internal Communication
- Internal Visibility: You are the voice of the partner internally. Proactively communicate new partner integrations, wins, and activation milestones to the wider UJET Sales and Marketing teams.
- Launch Operations: Support the launch of new partners by coordinating with Legal, Finance, and Ops to ensure portal access, deal registration accounts, and sandbox environments are configured correctly.
- Program Alignment: Guide partners through the Jetstream Partner Program structure, ensuring they understand requirements and benefits.
What You Will Bring
- Experience: 3+ years in an Alliances, Partner Management, or Partner Enablement role, preferably within a SaaS, CCaaS, or Enterprise Software company.
- Technical Aptitude: Comfort working with technical concepts (APIs, integrations) to help operationalize technical partner onboarding and joint development planning.
- Presentation Skills: Strong ability to lead training sessions and present complex value propositions to diverse audiences (from Sales VPs to Solution Engineers).
- Collaborative Mindset: Ability to work seamlessly under the VP of Channel Sales while supporting the broader strategic goals of the Business Development organization.
Compensation: Annual US Hiring Range: $115,000 - $150,000*
*Final placement within this range will depend on the candidate's geographic location, work experience, education, and/or skill level and is inclusive of salary and variable compensation, where applicable.
UJET is an Equal Opportunity Employer
UJET provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Compliance Responsibilities
Security, data protection and compliance (SDPC) are paramount to the success of our partnerships. All roles at UJET require compliance with legal and regulatory requirements and acceptance and adherence to all policies and standards within UJET. Personnel acknowledges they are personally responsible for reporting any suspected violations or abuse and are required to complete SDPC training and fulfill role-specific SDPC responsibilities.
Why UJET?
- Impactful Work: Be at the forefront of innovation, directly shaping the future of customer experience.
- Dynamic Culture: Join a collaborative, inclusive team that values big ideas, creative solutions, and powerful relationships.
- Comprehensive Benefits: Medical, dental, vision, 401(k) plan, commuter benefits, and more.
Top Skills
What We Do
UJET is the world’s first and only cloud contact center platform for smartphone era CX. By modernizing digital and in-app experiences, UJET unifies the enterprise brand experience across sales, marketing, and support, eliminating the frustration of channel switching between voice, digital, and self-service for consumers. Learn more at ujet.cx
Why Work With Us
Through its drive for innovation and passion for accelerating digital transformation, UJET is a leading provider of cloud contact center software. UJET helps support organizations of all sizes and industries break down silos, reshape business models, and realize their true potential.
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