Partner Integrations Analyst

At SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so. It’s in our differences that we will keep revolutionising the way for our customers. We are better together!

What We Do…

We’re people who love technology but know that hoteliers just want things to be simple. So since 2006 we’ve been constantly innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online - quickly and simply.

We’ve helped everyone from boutique hotels to big chains, enabling travellers to book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between.

And today, we’re the world’s leading open hotel commerce platform, supporting 47,000 hotels in 150 countries - with over 125 million reservations processed by SiteMinder’s technology every year.

About your role...

SiteMinder is growing its connectivity to PMSs, OTA Booking Channels and Applications at a rapid rate. As a Partner Integrations Analyst, you’ll play an integral role in co-ordinating and assisting our third party integration partners to link with SiteMinder via the SiteMinder APIs pmsXchange, SiteConnect, SMX, Channels Plus and DB APIs.

What you’ll do… 

• In this role, you’ll be utilising your technical skills to troubleshoot complex problems that arise with our connectivity partners. You will be handling for ensuring they well aware the problem and then guiding them to a solution that fits their business requirements.

• You’ll have the opportunity to exercise your passion for explaining a complex concept to someone in a way they can recognize and can take action on. You’ll go above and beyond to make sure any foreseeable gaps in partner knowledge is explained (even before they’ve asked).

• Solving problems and making things easier for both the team, and our third party integrators is always something we’re always striving towards.

• You’ll be working in a fast paced delivery team to ensure that our customer’s growing demand for new integration is met. At the same time, you’ll be ensuring quality and making sure each partner is certified to our high standards.

What you have…

• Have experience in providing a high level of Customer Service (via phone and email)

• Have strong troubleshooting and analytical skills

• Have strong written communication skills and the ability to explain technical concepts to both software developers and business

• Have the ability to prioritise workload in a fast paced team who are constantly on the go

• Have previous experience in coordinating projects, or parts of projects

• Work closely with the team to get the best outcome when confronted with something unexpected

• Will always be on the look-out for improving the way things are done and will love give out their knowledge with the team

• Flexible to work across time zones

• Experience or exposure to basic scripting, basic SQL and log troubleshooting

• Experience with SOAP and Rest API

• Experience with Postman

• Experience or exposure to writing/updating technical documentation

Our Perks & Benefits…

- Equity packages for you to be a part of the SiteMinder journey 

- Hybrid working model (in-office & from home)

- Mental health and well-being initiatives

- Generous parental (including secondary) leave policy

- Paid birthday, study and volunteering leave every year

- Sponsored social clubs, team events, and celebrations

- Employee Resource Groups (ERG) to help you connect and get involved 

- Investment in your personal growth offering training for your advancement

Does this job sound like you? If yes, we'd love for you to be part of our team! Please send a copy of your resume and our Talent Acquisition team will be in touch.

When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process. We encourage people from underrepresented groups to apply.