TCP is committed to cultivating a diverse and inclusive team. However, we are not able to sponsor visas for this role.
About TCP (TimeClock Plus):
For more than 30 years, TCP has helped organizations manage their people through flexible, mobile timekeeping and workforce management solutions. Trusted by more than 30,000 customers across K-12 education, higher education, healthcare, public safety, government, manufacturing, retail, and hospitality, TCP delivers best-in-class technology and personalized support to organizations managing complex timekeeping, scheduling, and leave management needs. For more information on TCP, visit www.tcpsoftware.com or follow us on LinkedIn or Facebook.
As a Partner Implementation Specialist I you will:
- Assist in implementing partner and PEO client accounts based on project plans.
- Perform basic system configuration and setup with guidance.
- Support customer and partner training through standard virtual sessions.
- Learn and track requirements unique to partner and PEO relationships.
- Escalate complex integration or partner-specific issues to senior team members.
- Maintain accurate project records and documentation.
- Build foundational knowledge of TCP's integration options and processes.
Requirements
- Ability to learn and support 1–2 core TCP products.
- Ability to build an understanding of partner workflows, integration points, and PEO structure.
- 0–1 years of experience in a customer support or technical onboarding role.
- Strong written and verbal communication skills.
- Detail-oriented with a strong desire to learn.
- Basic understanding of software platforms and data configuration.
- Bachelor’s degree in MIS or equivalent work experience preferred.
- Interest in learning about partner ecosystems and third-party integrations.
Benefits
- Competitive salary
- PTO and Sick leaves
- In-Patient & Out-Patient Health insurance
- Provident fund and EOBI
- The work/life set up you need to be successful.
- A creative, collaborative, supportive environment that gives you the autonomy to explore new ideas, grow your skill set and create outstanding results
- The chance to make a genuine impact on the company’s growth
- Plenty of challenging work and the opportunity to stretch yourself
- The opportunity to work with amazing talent in a fast-growing company that really values their team
TCP is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Skills Required
- Ability to learn and support 1-2 core TCP products.
- Ability to build an understanding of partner workflows, integration points, and PEO structure.
- 0-1 years of experience in a customer support or technical onboarding role.
- Strong written and verbal communication skills.
- Detail-oriented with a strong desire to learn.
- Basic understanding of software platforms and data configuration.
- Bachelor's degree in MIS or equivalent work experience.
- Interest in learning about partner ecosystems and third-party integrations.
What We Do
For 35 years, TCP Software has helped organizations engage their people by providing flexible workforce management solutions and mobile timekeeping. Trusted by 30,000 customers and millions of users, TCP delivers best-in-class technology and support to organizations of all sizes in the public and private sector to meet their complex employee scheduling, leave management, timekeeping and other workforce needs.
