The Role
Manage and grow an existing portfolio of experience partners across Buyagift and Red Letter Days. Drive revenue, margin, product quality, availability, campaign participation and partner engagement through data-led growth plans, relationship management and commercial negotiations. Monitor performance metrics, identify opportunities, coordinate launches and promotions, and collaborate with marketing, trading, operations, finance and customer teams. Support scalable partner communications, reporting and process improvements.
Summary Generated by Built In
Buyagift and Red Letter Days are the UK’s leading gift experience provider. We’re all about turning special moments into extra-special memories. With a gifting range of 4000+ experiences from spa days and skydives to gourmet treats and once-in-a-lifetime adventures, we make it easy to give the gift of wow. 🎁
As part of the Moonpig Group, we’re proud to share that our vision is to become the most trusted platform in the UK gift experience market. Our mission is to spread happiness through thoughtful, joy-filled experiences. People are at the heart of everything we do. Since joining the Moonpig Group in 2022, we’ve been powered by strong values, bold ideas and a shared passion for making a real difference. Here, you’ll have the chance to shape the kind of experiences people never forget – and help us build connections that truly matter.
Partner Growth Manager | 📍London – Hybrid, 2 days per week in the office | 💰Competitive Salary + Benefits About the Role
Buyagift and Red Letter Days have been leading names in UK experiences for over 20 years. As part of Moonpig Group, we’re building the next stage of our experiences marketplace, bringing together data, technology, strong brands and great partner relationships to create a world-class gifting proposition.
We’re looking for a commercially minded (Senior) Partner Growth Manager to manage and grow a portfolio of existing experience partners. Reporting to a Category Manager, you’ll use data, insight and strong relationships to improve partner performance across Buyagift and Red Letter Days.
This role is all about partner growth and performance rather than new partner acquisition. You’ll help drive revenue and margin, improve product quality and availability, strengthen campaign participation and find new ways for our partners and proposition to grow.
This is a hybrid role, with two days per week in our Central London office.
Key Responsibilities:
- Own and grow a portfolio of existing experience partners, driving revenue, margin, product quality, availability and engagement.
- Build trusted relationships with partners and act as their key commercial contact.
- Identify opportunities for product expansion, bundles, exclusives, seasonal offers and stronger customer propositions.
- Develop and deliver partner growth plans aligned with category priorities.
- Monitor sales, margin, conversion, traffic, cancellations, availability and customer feedback to understand partner performance.
- Use data to spot risks, trends and growth opportunities, sharing clear recommendations with Category Managers and internal teams.
- Support dashboards, reporting, templates and tools that help manage partner performance at scale.
- Work with partners and internal teams to deliver launches, campaigns, promotions and trading plans.
- Collaborate with Marketing, Trading, Operations, Finance and Customer teams to support smooth execution.
- Make sure partner information, pricing, promotional setup and product details are accurate and delivered on time.
- Support Category Managers with day-to-day category priorities.
- Bring partner insight, competitor activity, market trends and customer feedback into category planning.
- Identify ways to improve the partner portfolio, product mix, customer proposition and commercial performance.
- Support scalable partner communications, including toolkits, templates, webinars, email flows and best-practice guides.
- Find ways to reduce manual work and improve consistency across partner management.
- Share insights and learnings with other Account Managers and Category Managers.
About You:
- Proven experience in account management, partner management, commercial partnerships, marketplaces, e-commerce, retail or digital commerce.
- Track record of growing an existing account or partner portfolio.
- Strong commercial understanding of revenue, margin, customer value and partner performance.
- Confident relationship-building, communication, influencing and negotiation skills.
- Strong analytical skills, with experience using performance data to inform decisions.
- Highly organised approach, with the ability to balance multiple partners, priorities, campaigns and deadlines.
- Comfortable collaborating across commercial, marketing, trading, operations, finance and customer teams.
- Proactive and resilient, with the ability to work effectively in a fast-paced environment.
- Experience managing a sizeable portfolio of accounts or partners, ideally 25+ relationships, would be valuable.
- Experience within marketplaces, e-commerce, gifting, travel, hospitality, leisure, wellness, entertainment or another experience-led business would be useful.
- Experience with partner segmentation, scalable account management, automation, templates, webinars, toolkits or partner enablement would be an advantage.
- Experience negotiating commercial terms, promotional support, exclusives or product expansion would be beneficial.
- Understanding of category management, trading plans, merchandising or customer propositions would be helpful.
- Experience using CRM, BI or reporting tools such as Salesforce, Looker, Tableau, Power BI or similar would be useful.
- For the senior-level role, stronger commercial judgement, confidence influencing stakeholders and the ability to lead initiatives across a wider partner base will be important.
Interview Process:
- TA Screen: 30 minutes
- 1st Interview: Hiring Manager Interview 60min
- 2nd / Final Interview: Hiring Manager / Senior Stakeholder
What’s in it for you?
We believe in empowering our team to do their best work. Enjoy:
💸 Competitive Pay & Bonuses: Plus generous pension plans, staff discounts, and share schemes.
💆🏾♀️ Wellbeing First: Private healthcare (UK), dental, life insurance and mental health support
🏖️ Flexible Working & Time Off: Generous holidays, hybrid working (unless specified otherwise, 2 days a week in the office), and opportunities for international working.
📈 Career Growth: Learning allowances, coaching, and development programs.
🤝 Recognition & Giving Back: Regular awards, charity support, length of service awards, and volunteering days.
Want to see more?
Check out our Linked In pages below:
Buyagift
Red Letter Days
Moonpig Group
Our Ways of Working:
We trust our colleagues to do what’s right and offer flexibility to support a balance between work and life. At the same time, face-to-face office time is an important and expected part of working at Moonpig Group. We believe regular in-person working supports collaboration, alignment, and effective decision-making. Candidates will have regular and ongoing time working from the office as part of their role, which will be discussed during the recruitment process.
Moonpig Group's Commitment to Equality, Diversity, and Inclusivity:
At Moonpig Group, we’re all about creating a workplace where everyone feels they truly belong. We celebrate what makes each of us unique, whether that’s our background, how we work best, or what matters most to us.
From working parents who need flexible hours to neurodiverse colleagues with specific working styles, we’re here to support our people in ways that work for them. Because when you feel valued and included, you can thrive, and so can we.
We’re proud to have a number of employee-led groups driving this forward, including our LGBTQ+, Gender Balance, Neurodiversity and EMBRACE (Educating Myself for Better Racial Awareness and Cultural Enrichment) communities, plus our Group-wide EDI committee. These teams help make sure every voice is heard and every idea has a place.
We know that diversity fuels creativity, innovation and connection, and that’s why we’ll keep pushing for progress. Together, we’re building a culture where everyone feels safe, supported, and free to be their brilliant, authentic selves.
If you have a preferred name, please use it to apply and share your pronouns if you are comfortable to do so😊 - If you have any reasonable adjustment requests throughout the interview process please let us know on your application or speak to the Recruiter.
Skills Required
- Proven experience in account management, partner management, commercial partnerships, marketplaces, e-commerce, retail or digital commerce
- Track record of growing an existing account or partner portfolio
- Strong commercial understanding of revenue, margin, customer value and partner performance
- Relationship-building, communication, influencing and negotiation skills
- Strong analytical skills and experience using performance data to inform decisions
- Ability to manage multiple partners, priorities, campaigns and deadlines
- Ability to collaborate across commercial, marketing, trading, operations, finance and customer teams
- Proactive and resilient approach in a fast-paced environment
- Experience managing a sizeable portfolio of accounts or partners, ideally 25 or more relationships
- Experience in marketplaces, e-commerce, gifting, travel, hospitality, leisure, wellness, entertainment or another experience-led business
- Experience with partner segmentation, scalable account management, automation, templates, webinars, toolkits or partner enablement
- Experience negotiating commercial terms, promotional support, exclusives or product expansion
- Understanding of category management, trading plans, merchandising or customer propositions
- Experience using CRM, BI or reporting tools such as Salesforce, Looker, Tableau or Power BI
- For the senior-level role, stronger commercial judgment, stakeholder influence and initiative leadership across a wider partner base
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The Company
What We Do
At Moonpig Group our mission is to help people connect and create moments that matter. We’re an international group made up of two brilliant brands – Moonpig in the UK, US and Australia, and Greetz in the Netherlands. We’re a technology platform at heart, but our customers know us as the leading eCommerce destination for greetings cards, gifts and flowers. Last year we delivered over 70 million personalised cards, gifts and flower bouquets in over 50 million orders, helping our customers celebrate all the occasions that matter to them, from milestone birthdays and anniversaries to new arrivals and all of those just-becauses. We have awesome people and a caring company culture: We give teams autonomy while supporting personal growth at all levels. Plus, we know how to have fun! Don’t just take our word for it, though; in Feb 2022, Moonpig was officially recognised as an outstanding company to work for by Best Companies and we earned a 2-Star accreditation, which is Best Companies second-highest standard of workplace engagement and represents organizations striving for the top. Head over to our careers site for more company info and our current opportunities - https://www.moonpig.com/uk/blog/moonpig-careers/moonpig-careers/
