Key Responsibilities:
- + 5 years of experience in partner management, customer success and implementation
- You get assigned a portfolio of partners. They are YOUR TEAM. You manage their ramp, performance, & long term success:
- dedicating a fixed amount of time to assist in their active implementations
- Organize & support their internal training
- You monitor the progress of their implementations & report on it internally
- Our team runs the consultant's certification program. Expect to run the trainings, meet a lot of people, assess and certify them
- Act as the main point of contact for the qualification and initial training of new partners.
- Support the Partner Excellence Program through operational tasks, process improvements, and other initiatives: mostly training & reporting (in Pigment)
- Collaborate closely with the Partner Account Manager to align the sales strategy and the quality of partners' work.
Who you are
- Leading experience in managing EPM or related implementations, ideally with a team of partners
- Strong technical background (with experience in EPM ideally) or related products
- Ability to understand and communicate complex technical concepts effectively.
- Experience in partner management, customer success, or a related field.
- Ability to work independently and manage multiple priorities.
What we offer
- Competitive package
- Stock options to ensure you have a stake in Pigment's growth
- The best health insurance with Alan Blue entirely free for you and your family
- Weekly Lunch and Lunch vouchers (Swile card) to cover your lunch breaks with total flexibility
- Subscription to Egym Wellpass (ex-Gymlib) for full access to gyms, studios, and wellness spaces across France
- Along with one company offsite every year, we have brand new offices at the heart of major cities including New York, San Francisco, Toronto, Paris, and London
- High-end equipment (based on stock/availability) to do your work in the best conditions
- Remote-friendly environment
How we work
- Thrive Together: We can only win as a team. We are all founders and do the right thing for our peers, Pigment customers, partners, and the planet
- Never Settle: We aim to become the best at what we do by delivering with rigor and ambition every day. Delivering means building a passionate Pigment community
- Go for it: We are biased towards action. Every action leads to learning and these learnings get us one step closer to our mission
- Be real, be humble: We are generous with our feedback, open to change our views and we approach it with empathy knowing everyone is trying to do the best for Pigment
- Champion our Customers: We lead with empathy, solve what matters, and deliver clarity in a complex world to make our Customers heroes in their organizations
Skills Required
- 5+ years of experience in partner management, customer success and implementation
- Leading experience in managing EPM or related implementations
- Strong technical background (with experience in EPM ideally)
- Ability to understand and communicate complex technical concepts effectively
- Ability to work independently and manage multiple priorities
What We Do
In a world moving at an incredibly fast pace, businesses have grown accustomed to change. Transforming their business model, pivoting their strategy, rethinking their go-to-market, the list goes on. To enable these changes, they have also had to rethink the way they work. Breaking down silos isn’t a best practice anymore. It’s a given. And yet, when it comes to planning, little has changed. In fact, planning tools work the exact opposite way, reinforcing data and people silos, and preventing teams from working together toward their common goals. As a result, planning is usually seen as a dreadful process. But the truth is, planning drives strategy. It’s high time we serve it with the right tools. Pigment is the business planning platform for fast-growing companies. Our mission is to help companies make better, faster decisions in a changing world, and drive revenue growth. At Pigment we believe that: ✅ Real-time data informs better outcomes. Trim your sail, and make the best use of current winds. ✅ Reporting should be accurate, quick, and insightful. ✅ Planning should be simple, smooth, and delightful. ✅ Less time should be spent on data crunching, more time on bringing insights to the business. ✅ Collaboration should be at the heart of any planning process, so your organization works as one. Book your demo today ? https://www.gopigment.com/contact We’re hiring! Check out our offers: https://jobs.lever.co/pigment
