Partner Engagement Manager

OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than 2,000 cities, counties, state agencies, school districts, and special districts rely on the OpenGov Public Service Platform to operate efficiently, adapt to change, and strengthen the public trust. Category-leading products include enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, and transparency and open data. These solutions come together in the OpenGov ERP, allowing public sector organizations to focus on priorities and deliver maximum ROI with every dollar and decision in sync. Learn about OpenGov’s mission to power more effective and accountable government and the vision of high-performance government for every community at OpenGov.com.

As a Partnerships Engagement Manager, you will play a crucial role in supporting the operational rhythm of the entire Professional Services Partner Program and Team. You will be responsible for maintaining our Professional Services and Expert Services Operational Management, while building out process efficiencies around our Partner Program. Under the Supervision of the Director of Professional Services Partnerships, the Partner Engagement Manager’s role is establishing a daily cadence of responding to and managing internal and external Professional Services Partnerships activities where we need. Responsible for centralized control and process development over a wide variety of internal stakeholders. From streamlining partner onboarding to ensuring flawless delivery, you'll build and manage the operational foundation that enables our partners to excel while continuously expanding our capabilities through strategic partnerships.

• Design and implement scalable operational processes for partner onboarding, documentation management, and system access provisioning

• Create and maintain documentation for partner operational procedures and best practices

• Administer partner access to internal systems while ensuring security protocols are followed

• Coordinate with IT and Security teams for partner system access and compliance requirements

• Prepare regular reports on partner operational health and performance

• Support partner certification tracking and renewal processes

• Support partner resource allocation and capacity planning across professional services offerings

• Oversee partner financial operations including invoicing, payment processing, and revenue reconciliation

• Develop and maintain partner relationships setting up contractual agreements and working models

• Track partner delivery metrics and financial performance

• Ensure adherence to partner agreements and operational requirements
  

• 5+ years of experience in operations or similar role expertise in subcontractors or vendor management a plus.

• Experience working with multiple cross-functional professional services teams - ie. Project Managers, Analysts, Consultants, Product Managers

• Experience in Project Management Tools, ie. ideally Rocketlane

• Experience in CRM, ie. ideally salesforce.com

• Background in financial operations, contract management, or accounting

• Proven track record in managing complex operational processes

• Experience with professional services delivery models a plus

• Demonstrated success in process improvement and automation

• Strong financial and accounting basics with keen analytical problem-solving capabilities

• Excellent project management and organizational skills

• Outstanding communication and relationship management abilities

• Ability to work effectively in a remote environment

• You share our values, and work in accordance with those values.

Compensation:

Atlanta, GA: $100,000 - $150,000

On target ranges above include base plus a portion of variable compensation that is earned based on company and individual performance.

The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate’s geographical location.

A Mission That Matters.

At OpenGov, public service is personal. We are passionate about our mission to power more effective and accountable government. Government that operates efficiently, adapts to change, and strengthens public trust.  Some people say this is boring.  We think it’s the core of our democracy.

Opportunity to Innovate

The next great wave of innovation is unfolding with AI, and it will impact everything—from the way we work to the way governments interact with their residents. Join a trusted team with the passion, technology, and expertise to drive innovation and bring AI to local government. We’ve touched 2,000 communities so far, and we’re just getting started.

A Team of Passionate, Driven People

This isn’t your typical 9-to-5 job; we operate in a fast-paced, results-driven environment where impact matters more than simply clocking in and out. Our global team of 800+ employees is united in our commitment to challenge the status quo. OpenGov is headquartered in San Francisco and has offices in Atlanta, Boston, Buenos Aires, Chicago, Dubuque, Plano, and Pune.

A Place to Make Your Mark

We pride ourselves on our performance-based culture, where every employee is encouraged to jump in head-first and take action to help us improve. If you have a great idea, we want to hear it. Excellent performance is recognized and rewarded, and we love to promote from within.

Benefits That Work for You

Enjoy an award-winning workplace with the benefits to match, including:

• Comprehensive healthcare options for individuals and families

• Flexible vacation policy and paid company holidays

• 401(k) with company match

• Paid parental leave, wellness stipends, and HSA contributions

• Professional development and growth opportunities

• A collaborative office environment with weekly catered lunches.