Welo Global

Partner Engagement Manager

Posted 4 Days Ago

Be an Early Applicant

Hiring Remotely in Cluj-Napoca, Cluj, ROU

In-Office or Remote

Entry level

Artificial Intelligence • Machine Learning • Natural Language Processing • Professional Services

The Role

Manages supplier performance across language programs by monitoring delivery, quality, utilization, capacity, and adherence to client requirements. Selects and onboards suppliers, maintains supplier skills, supports recruitment campaigns, and coordinates with program, procurement, and operations teams. Uses performance data to identify risks, initiate quality improvement plans, root-cause analyses, and corrective actions, while ensuring language capacity and service-level targets are consistently met.

Summary Generated by Built In

About Welocalize

Welocalize, a Welo Global brand, serves localization teams through AI-enabled multilingual content solutions that enable enterprises to operate and scale globally. Welocalize combines AI, automation, and human expertise to support enterprises in more than 300 languages, enabling accurate, culturally aligned, and compliant multilingual content at scale.

Welocalize’s Opal Platform comprises patented technology designed to automate multilingual content and improve workflow performance for enterprises. Opal functions as an agentic system that orchestrates AI, automation, and human expertise to coordinate content workflows across the lifecycle, improving speed, scalability, and operational control for global enterprises. These solutions operate within a secure and compliant environment supported by seven ISO certifications. Welocalize is headquartered in New York with offices worldwide. welocalize.com

MAIN PURPOSE OF JOB

The Partner Engagement Management Team is responsible for measuring, monitoring, and optimizing performance of suppliers within a particular set of languages. Performance includes, but is not limited to, on-time delivery, adherence to all client and project specific requirements, and defect-free deliverables. This Team is responsible for understanding customer capacity requirements as communicated by the Program Squads and liaising with Talent Procurement to ensure such capacity requirements can be met. As part of ensuring capacity, the Supplier Performance Management Team will monitor supplier utilization and advise supplier selection to the Program Squads accordingly

MAIN DUTIES

The following is a non-exhaustive list of responsibilities and areas of ownership of Partner Engagement Manager:

Through engagement with Program Squad, make data-driven decisions regarding the most suitable suppliers for a specific account and/or content specialty. Suitability may be based on quality, OTD, market / language strategy, capacity needs, content specialty, or client specific requirements.

Lead communication and onboarding of suppliers to new client programs, ensuring availability and suitability for such work.

Maintain supplier skilling as it pertains to clients / Pantheon (proprietary) programs.

Monitor utilization to ensure supplier usage is in alignment with strategies as defined by Program Operations, Partner Success, and Language Operations. Engage with Program Squads should adjustment in resource usage be necessary.

Communicate with and support Talent Procurement in the creation of new recruitment campaigns to identify and onboard new suppliers to Welocalize.

Ensure regular quality measuring of suppliers in alignment with Welocalize LQA strategy.

Monitor and flag suppliers performing beneath defined Welocalize thresholds. Supplier performance is inclusive of OTD, time-to-accept task, language quality, adherence to instructions, etc.

Initiate Quality Improvement Plan (QIP), RCAs or CAPAs, as needed. If QIP is deemed unsuccessful, inform Talent Procurement.

Liaise with Program Squad to understand customer capacity requirements and take appropriate actions to ensure such requirements are consistently met.

Responsible for overall performance (internal & external resources) of the languages, capacity planning, resource utilization, OTD, and quality.

REQUIREMENTS

Education & Experience

Proven experience in a fast-paced, client-centric environment, ideally in the translation or localization industry.

Knowledge of the language services industry and a keen interest in its technology, process, competitive landscape, and emerging trends.

Adept at data literacy; ability to understand and utilize data to make decisions.

Flexible attitude with the ability to manage multiple priorities in a fast-paced, time-sensitive, and deadline-driven work environment.

Problem-solving mindset that can proactively assess and mitigate risk.

Can work within a team, contributing to the team's success, or work independently as needed.

Ability to prioritize ongoing projects based on business needs and urgencies that can arise.

Excellent communication skills (written and verbal, fluent in English).

Minimum of a BA/BS degree or equivalent experience.

Key competencies

Is a strong Listener and effective Collaborator.
Understands the importance of Objective & Key Results (OKRs) and is Results Orientated
Actively drives Performance and Delivers results.
Proactively develops clear solutions to complex problems

Skills Required

Proven experience in a fast-paced, client-centric environment
Experience in the translation or localization industry
Knowledge of the language services industry, including its technology, processes, competitive landscape, and emerging trends
Data literacy and ability to use data to make decisions
Ability to manage multiple priorities in a fast-paced, time-sensitive, deadline-driven environment
Problem-solving mindset with ability to proactively assess and mitigate risk
Ability to work collaboratively and independently
Ability to prioritize ongoing projects based on business needs and urgency
Excellent written and verbal communication skills
Fluency in English
Minimum BA/BS degree or equivalent experience
Strong listening and collaboration skills
Understanding of Objectives and Key Results (OKRs) and results orientation
Ability to drive performance and deliver results
Ability to develop clear solutions to complex problems proactively