.jpeg){kind=icon}
Arrow Enterprise Computing Solutions (ECS), a part of Arrow Electronics, brings innovative IT solutions to market to solve complex business challenges. We deliver value-added distribution, business consulting and channel enablement services to leading technology manufacturers and their channel partners. We help businesses grow faster, operate efficiently, and transform in a dynamic market (more information through this link : https://www.arrow.com/globalecs/).
Purpose
Build and run the Partner Enablement Team, own the partner onboarding programme end to end, and be the single voice of partners towards Product Management.
Key Responsibilities
- Qualify partners: assess readiness, conduct discovery calls, and identify high-potential opportunities for Arrow sales.
- Deliver demos: run standard product demonstrations and support advanced demos with sales teams.
- Configure & onboard: guide partners through setup, data imports, users, pipelines, quotes, and catalog configuration.
- Train users: deliver sales and admin training sessions, webinars, and Q&A workshops.
- Drive adoption: conduct regular follow-ups, monitor engagement, and re-activate inactive partners.
- Capture feedback: log product requests, bugs, and enhancement ideas; contribute to FAQs and knowledge content.
- Collaborate internally: work closely with Sales and the Integration Support Specialist on CRM-related projects.
Success Measures
- 80%+ of partners configured within 30 days.
- 60%+ active partner adoption by Day 30.
- Minimum 2 trained sales users per partner.
- All product requests tracked and answered within 5 business days.
- Training satisfaction score of 4/5 or higher.
Profile
- 3-6 years' experience in Customer Success, Onboarding, Pre-Sales, Training, or Channel Enablement within SaaS or IT.
- Strong presentation and training skills.
- Experience with CRM platforms such as Salesforce, Dynamics, or HubSpot.
- Comfortable with data imports and basic system configuration.
- Fluent English and French; internal Arrow candidates with channel or ArrowSphere experience strongly encouraged.
What’s In It for You
- A full-time permanent role within a globally recognized IT leader.
- The chance to work on strategic, high-impact programs.
- A dynamic international environment, collaborating with teams across EMEA and North America.
- Opportunities for career growth and professional development in cloud and project management.
- A culture that values innovation, collaboration, and continuous improvement.
- Full Permanent contract,
- Social advantages: CNSS, CIMR, Health insurance.
#LI-JC1
Location:MA-Casablanca, Morocco (Boulevard Al Quods)Time Type:Full timeJob Category:Business SupportSkills Required
- 3-6 years of experience in Customer Success, Onboarding, Pre-Sales, Training, or Channel Enablement within SaaS or IT
- Strong presentation and training skills
- Experience with CRM platforms such as Salesforce, Dynamics, or HubSpot
- Comfort with data imports and basic system configuration
- Fluency in English and French
- Channel or ArrowSphere experience
Arrow Electronics, Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Arrow Electronics, Inc. and has not been reviewed or approved by Arrow Electronics, Inc..
-
Affordable Benefits — Medical coverage includes multiple options with income-tiered employer contributions that substantially reduce costs for lower-wage employees (the base plan was heavily subsidized for earners under $55,000). These affordability measures, alongside EAP and telemedicine, help the overall package offset middling base pay in some roles.
-
Parental & Family Support — New parents receive fully paid leave (six weeks at 100% pay in prior materials, with more recent reporting of up to 12 weeks fully paid for the delivering parent in the U.S.). Backup dependent care and related family supports are also provided.
-
Leave & Time Off Breadth — Many salaried roles have unlimited PTO, while hourly staff receive competitive accrual-based PTO, with added flexibility from floating holidays and observance of MLK Day. These options indicate a broad time-off framework across employee groups.
Arrow Electronics, Inc. Insights
What We Do
A Fortune 500 company, ranked #133 in 2024, with over 22,000 employees worldwide, Arrow guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2023 sales of $33 billion, Arrow develops technology solutions that improve business and daily life. Arrow.com is the easiest place for innovators to create, make and manage technology.
Why Work With Us
Arrow is much more than products and services. We are a team of many backgrounds in a global ecosystem, working toward one common goal: to help customers create a better tomorrow, where innovation improves the quality of life and the benefits of technology are more accessible to all. Join us in building a better tomorrow for many!
Gallery
