Reporting to the VP, Alliances, Partners & Channels, you will work to ensure our partners teams are trained, incentivized, and excited to position and deliver Netomi solutions. This role is critical to scaling Netomi’s partner ecosystem—ensuring our partners are not just trained, but activated, aligned, and driving meaningful revenue and customer impact.
Responsibilities:
Design and orchestrate end-to-end training and certification programs for partners
Deliver engaging enablement sessions, workshops, and onboarding programs
Build scalable curricula that drive partner proficiency in Netomi’s CX and AI platform
Continuously refine programs based on feedback and performance gaps
Partner Activation & EngagementDrive awareness and adoption within top-tier partners
Ensure Netomi is top-of-mind and embedded (“sticky”) within partner teams
Facilitate pilot programs and support early-stage deployments with partners
Act as a key connector between partners and internal teams
Economic Value & IncentivesClearly communicate the economic value and ROI of Netomi solutions to partners
Help structure and promote certifications, incentives, and growth pathways
Support partner-led opportunities across strategic accounts
Program Operations & ExecutionOwn program operations including scheduling, tracking, reporting, and certification progress
Navigate complex organizations and internal stakeholders to drive execution
Identify enablement gaps and proactively implement solutions
Work through ambiguity and remove friction to keep programs moving forward
Requirements:
10+ years of experience in enablement, training, partner programs, or consulting
Proven experience leading or supporting training, certification, or onboarding programs
Experience working with or alongside consulting firms or system integrators preferred
Strong program management and stakeholder management skills
Ability to balance strategy and hands-on execution
Who You Are:
High-energy and resilient — you hear “no” and keep going
Passionate about customer experience (CX) and AI-driven transformation
A strong facilitator and communicator who can lead engaging trainings and workshops
Comfortable operating in complex environments and navigating organizational dynamics
Excited to build relationships with top consulting firms and global enterprises
Proactive, resourceful, and thrives in a fast-paced, scaling environment
Skills Required
- 3-5+ years of experience in enablement, training, partner programs, or consulting
- Proven experience leading or supporting training, certification, or onboarding programs
- Experience working with or alongside consulting firms or system integrators
- Strong program management and stakeholder management skills
- Ability to balance strategy and hands-on execution
What We Do
Netomi is an AI-first customer service platform that enables companies to deliver the highest quality customer experiences while significantly reducing cost. Netomi's Relationship Operating System automatically resolves up to 80% of routine customer service inquiries, decreasing resolution time, and increasing customer satisfaction and support quality. The patented, no-code platform works across messaging, chat, email and voice, and understands 100+ languages. Netomi is based in San Francisco and has offices in New York and India.
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