At MCG, we lead the healthcare community to deliver patient-focused care. We have a mission-driven team of talented physicians and technical experts developing our evidence-based content and innovating our products to accelerate improvements in healthcare. If you are driven to enhance the US healthcare system, MCG is eager to have you join our team. We cultivate a work environment that nurtures personal and professional growth, and this is a thrilling time to become a part of our organization. With dynamic roles that offer meaningful impact, you'll be able to fully realize your potential. Plus, you'll enjoy world-class benefits and the security, stability, and resources of our parent company, Hearst, with over 100 years of experience.
As a Partner Enablement Manager you will support MCG’s strategic alliance and partner ecosystem by managing day-to-day partner engagement activities, coordinating cross-functional collaboration, and helping partners effectively understand and utilize MCG solutions. You will serve as a primary operational point of contact for assigned partners, supporting relationship management, issue coordination, partner communications, and enablement activities that contribute to partner satisfaction and business growth.
You will work closely with Product, Customer Success, Sales, Marketing, and Technical teams to support partner initiatives, guide integration projects, maintain operational alignment, and help identify opportunities to improve partner experience, engagement and growth. This role applies professional judgment to resolve non-routine issues within an established framework while contributing to continuous process improvement and partner program effectiveness.
You Will:
- Serve as a primary day-to-day contact for assigned strategic alliance partners, supporting relationship management and ongoing operational coordination.
- Coordinate recurring partner meetings aligned with MCG goals, priorities, and partner engagement plans, including follow-up activities and ongoing communication between partners and internal stakeholders.
- Support partner enablement efforts by providing information, resources, and guidance related to MCG products, workflows, and processes.
- Respond to partner inquiries and coordinate issue resolution with internal teams, including Product, Customer Success, Technical Support Services, and Sales Operations.
- Track and monitor partner-reported issues through resolution by TSS and SEAD, ensuring timely communication and documentation is delivered by TSS.
- Maintain accurate records of partner activities, integrations, contacts, and engagement metrics within Salesforce and related systems.
- Assist with partner onboarding, operational readiness activities including commercialization, and ongoing enablement support.
- Collaborate with internal stakeholders to support partner-related initiatives, integration activities, and process improvements along with delivering leads to the Senior Manager.
- Gather and share partner feedback, business needs, risks, competitor intel and market observations with internal teams to support product and operational planning.
- Support development and distribution of partner communications, updates, and informational campaigns.
- Participate in partner conferences, meetings, and industry events as needed to support relationship management and partner engagement activities.
- Identify opportunities to expand MCG’s footprint with other partners’ ecosystems.
- Use AI-enabled productivity and collaboration tools responsibly to improve communication quality, organization, reporting, and operational efficiency while validating outputs for accuracy and appropriateness.
What We’re Looking For:
- Bachelor’s degree in business, healthcare administration, information systems, marketing, or a related field, or equivalent practical experience.
- At least 3 years of professional experience in partner management, customer success, account coordination, healthcare technology, SaaS, or related business operations roles.
- Experience working cross-functionally with teams such as Product, Sales, Customer Success, Support, or Marketing.
- Experience coordinating projects, initiatives, or partner/customer activities with multiple stakeholders and competing priorities.
- Working knowledge of healthcare technology, healthcare operations, electronic medical records, population health platforms, or related healthcare systems.
- Strong organizational, analytical, and problem-solving skills.
- Strong written and verbal communication skills, including experience facilitating meetings and managing professional business communications.
- Experience using CRM or relationship management systems such as Salesforce.
- Proficiency with Microsoft Office applications including Outlook, Word, Excel, and PowerPoint.
- Ability to travel occasionally for partner meetings, conferences, or company events.
Other Qualifications:
- Experience supporting strategic partnerships, integrations, or SaaS enablement programs preferred.
- Familiarity with project coordination methodologies or workflow management tools preferred.
- Ability to build collaborative working relationships with internal and external stakeholders.
- Demonstrated ability to manage multiple priorities and adapt in a fast-paced environment.
- Customer-focused mindset with strong attention to detail and follow-through.
- Experience supporting operational reporting, dashboards, or partner performance tracking preferred.
The above is intended to describe the general content of, and requirements for, the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.
Pay Range: 95,000 – 134,000
Other compensation: Bonus Eligible
Perks & Benefits:
💻 Remote work
✈️ Occasional travel expected for company-sponsored events
🩺 Medical, dental, vision, life, and disability insurance
📈 401K retirement plan; flexible spending and health savings account
🏝️ 15 days of paid time off + additional front-loaded personal days
🏖️ 14 company-recognized holidays + paid volunteer days
👶 up to 8 weeks of paid parental leave + 10 weeks of paid bonding leave
🌈 LGBTQ+ Health Services
🐶 Pet insurance
📣 Check out more of our benefits here: https://www.mcg.com/about/careers/benefits/
We embrace diversity and equal opportunity and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Only with diverse thoughts and ideas will we be able to create the change we want in healthcare. The more inclusive we are, the better our work will be for it.
All roles at MCG are expected to engage in occasional travel to participate in team or company-sponsored events for the purposes of connection and collaboration.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Note on interviews: We may use AI tools to audio-record and transcribe interviews for note-taking purposes. These are used only by our hiring team and do not make decisions on their own. Let us know if you prefer an alternative.
MCG is a leading healthcare organization dedicated to patient-focused care. We value our employees' unique differences and are an Equal Employment Opportunity (EEO) employer. Our diverse workforce helps us achieve our goal of providing the right care to everyone. We welcome all qualified applicants without regard to race, religion, nationality, gender, sexual orientation, gender identity, age, marital status, veteran status, disability, pregnancy, parental status, genetic information, or political affiliation. We are committed to improving equity in healthcare and believe that a diverse workplace fosters curiosity, innovation, and business success. We are happy to provide accommodations for individuals. Please let us know if you require any support.
Skills Required
- Bachelor's degree in business, healthcare administration, information systems, marketing, or a related field
- At least 3 years of professional experience in partner management, customer success, account coordination, healthcare technology, SaaS, or related business operations roles
- Experience working cross-functionally with teams such as Product, Sales, Customer Success, Support, or Marketing
- Experience coordinating projects, initiatives, or partner/customer activities with multiple stakeholders and competing priorities
- Working knowledge of healthcare technology, healthcare operations, electronic medical records, population health platforms, or related healthcare systems
- Strong organizational, analytical, and problem-solving skills
- Strong written and verbal communication skills, including experience facilitating meetings and managing professional business communications
- Experience using CRM or relationship management systems such as Salesforce
- Proficiency with Microsoft Office applications including Outlook, Word, Excel, and PowerPoint
What We Do
MCG, part of the Hearst Health network, helps healthcare organizations implement informed care strategies that proactively and efficiently move patients toward health. MCG’s independent and transparent review of clinical evidence gives healthcare organizations confidence in their patient-centered care. By leveraging artificial intelligence and other technology, MCG presents this information within the workflow, to simplify and prioritize the work. MCG’s world-class customer service team ensures that clients are able to maximize the benefits of ownership for both content and software – demonstrating a return on financial investment as well as patient outcomes. Our solutions are used by several U.S. government agencies, a majority of U.S. health plans, and nearly 2,600 hospitals.
