About Redcare Pharmacy:
As Europe’s No.1 e-pharmacy Redcare Pharmacy is powered by passionate teams and cutting-edge innovation. We strive to create a healthy collaborative work environment where every employee feels valued and inspired to contribute to our vision “Until every human has their health”. If you’re seeking a career that offers purpose and aligns with your values join us and start your #Redcareer today.
About the role:
As a Partner Enablement Manager, you will play a key role in building a scalable enablement ecosystem that empowers our marketplace partners to independently and successfully use our platform. You will work at the intersection of content, product, technical integrations and partner experience, creating modern learning and communication formats that drive real impact.
In this role, you will translate complex technical and operational processes into user-friendly and engaging content while continuously improving the partner onboarding journey. A particularly exciting aspect of the role is the opportunity to shape and evolve the Knowledge Base as a strategic product that increases feature adoption, improves partner experience and reduces support efforts.
About your tasks:
- You build and own a scalable Knowledge Base as the central enablement product for our marketplace partners.
- You create engaging learning formats such as step-by-step guides, video tutorials, walkthroughs and troubleshooting flows.
- You collaborate closely with the Technical Integration Team to transform onboarding insights into practical and easy-to-understand content.
- You analyze content performance, onboarding efficiency and support requests to continuously improve self-service offerings and partner experience.
- You contribute to faster partner activation and stronger feature adoption through effective content and communication strategies
About your tasks:
- You build and own a scalable Knowledge Base as the central enablement product for our marketplace partners.
- You create engaging learning formats such as step-by-step guides, video tutorials, walkthroughs and troubleshooting flows.
- You collaborate closely with the Technical Integration Team to transform onboarding insights into practical and easy-to-understand content.
- You analyze content performance, onboarding efficiency and support requests to continuously improve self-service offerings and partner experience.
- You contribute to faster partner activation and stronger feature adoption through effective content and communication strategies.
About your benefits:
In order to provide you with the best possible support for your individual needs - whether it‘s living a healthy life, having enough time for your family, or developing your skills - we offer a wide range of different, site-specific benefits:
- Welcome days: We want you to feel at home with us from the very first day. Therefore, we welcome you with our comprehensive onboarding program.
- Personal development: Grow! We support and encourage your individual development through various in- and external trainings.
- Work from Home: If your job does not require you to be present in the office, we can arrange the place you work from individually - even for up to 20 days a year anywhere in the EU.
- Mental Health: Get quick and professional help from psychologists of nilo if you feel overwhelmed in private or professional life. Anonymous and free of charge.
- Redcare events: We promote teambuilding through creative team events, and celebrate our successes together at regularly scheduled parties.
Skills Required
- Experience building and owning a scalable Knowledge Base or similar enablement product
- Ability to create step-by-step guides, video tutorials, walkthroughs and troubleshooting flows
- Experience collaborating with technical integration teams and translating technical processes into user-friendly content
- Experience analyzing content performance, onboarding efficiency and support requests to inform improvements
- Track record of improving partner activation and driving feature adoption through content and communication strategies
What We Do
As Redcare Pharmacy - formerly known as Shop Apotheke Europe - we put care at the heart of everything we do, guiding people through their health to help turn bad days into better ones. We are Europe’s people-first pharmacy. Start your #Redcareer now! Let's grow together. We are an international company that is currently active in seven countries in Europe and is growing rapidly. Our headquarters as well as on of our distribution centre are located in Sevenum in the Netherlands near the German border. Our other distribution centre is in Milan, Italy. In total, we have locations in Cologne, Berlin, Munich, Tongeren, Warsaw, Milan, Lille and Eindhoven. We are always looking for new colleagues - people who not only get involved in our international team, but who want to actively take on responsibility and who want to grow together with us as a strong partner
