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Job Description
Arrow Enterprise Computing Solutions (ECS), a part of Arrow Electronics, brings innovative IT solutions to market to solve complex business challenges. We deliver value-added distribution, business consulting and channel enablement services to leading technology manufacturers and their channel partners. We help businesses grow faster, operate efficiently, and transform in a dynamic market (more information through this link : https://www.arrow.com/globalecs/).
Purpose
Build and lead the Partner Enablement Team, own the partner onboarding programme end-to-end, and act as the primary voice of partners to Product Management. Drive partner adoption, activation, and readiness at scale while ensuring continuous feedback into the product roadmap.
Key Responsibilities
- Build and manage the Partner Enablement function, including onboarding programmes, demo environments, enablement kits, qualification frameworks, and onboarding waves.
- Own the onboarding pipeline for pilot partners, including qualification, routing, capacity planning, wave management, and Day-30 activation follow-up.
- Drive the partner enablement cadence through regional webinars, release-driven training programmes, and certification of partners as "Sales Portal Ready".
- Manage escalations and strategic partner engagements, including complex onboarding projects, custom integrations, and product-related discussions.
- Consolidate partner feedback, product requests, bugs, adoption blockers, and churn drivers into regular reports for Product Management.
- Support Arrow Sales through office hours, advanced customer demonstrations, and ongoing maintenance of competitive and sales enablement materials.
- Lead, coach, and develop a team of Partner Enablement Specialists, setting objectives and monitoring performance against KPIs.
- Prepare the organisation for General Availability (GA) by developing self-service onboarding capabilities, scalable operating models, and partner conversion campaigns.
Success Measures
- Achievement of partner onboarding and activation targets.
- High partner satisfaction and engagement levels.
- Effective management of onboarding capacity and programme scalability.
- Timely resolution of escalations and partner issues.
- Strong team performance and development.
- Actionable product feedback driving continuous improvement.
Profile
- 6-10 years of experience in Partner Enablement, Customer Success, Channel Management, Pre-Sales, or related SaaS/IT environments.
- Proven experience leading onboarding, adoption, or partner success programmes at scale.
- Previous people management experience with responsibility for coaching and developing small teams.
- Strong executive presence and ability to engage partner leaders, customers, and senior sales stakeholders.
- Data-driven, highly organized, and comfortable working in fast-paced launch environments.
- Hands-on experience with CRM platforms such as Salesforce, HubSpot, or Microsoft Dynamics, ideally in a power-user or administrator capacity.
- Fluent in English and French.
- Experience within distribution, channel ecosystems, or Arrow environments is a strong advantage.
Ideal Candidate
A seasoned enablement leader who combines operational excellence, team leadership, and customer-facing expertise. Able to scale partner onboarding programmes, influence product direction through customer insights, and drive partner adoption across a growing ecosystem.
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Location:MA-Casablanca, Morocco (Boulevard Al Quods)Time Type:Full timeJob Category:Business SupportSkills Required
- 6-10 years of experience in Partner Enablement, Customer Success, Channel Management, Pre-Sales, or related SaaS or IT environments
- Experience leading onboarding, adoption, or partner success programs at scale
- Previous people management experience, including coaching and developing small teams
- Strong executive presence and ability to engage partner leaders, customers, and senior sales stakeholders
- Data-driven, highly organized, and comfortable working in fast-paced launch environments
- Hands-on experience with Salesforce, HubSpot, or Microsoft Dynamics, ideally as a power user or administrator
- Fluency in English and French
- Experience within distribution, channel ecosystems, or Arrow environments
Arrow Electronics, Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Arrow Electronics, Inc. and has not been reviewed or approved by Arrow Electronics, Inc..
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Affordable Benefits — Medical coverage includes multiple options with income-tiered employer contributions that substantially reduce costs for lower-wage employees (the base plan was heavily subsidized for earners under $55,000). These affordability measures, alongside EAP and telemedicine, help the overall package offset middling base pay in some roles.
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Parental & Family Support — New parents receive fully paid leave (six weeks at 100% pay in prior materials, with more recent reporting of up to 12 weeks fully paid for the delivering parent in the U.S.). Backup dependent care and related family supports are also provided.
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Leave & Time Off Breadth — Many salaried roles have unlimited PTO, while hourly staff receive competitive accrual-based PTO, with added flexibility from floating holidays and observance of MLK Day. These options indicate a broad time-off framework across employee groups.
Arrow Electronics, Inc. Insights
What We Do
A Fortune 500 company, ranked #133 in 2024, with over 22,000 employees worldwide, Arrow guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2023 sales of $33 billion, Arrow develops technology solutions that improve business and daily life. Arrow.com is the easiest place for innovators to create, make and manage technology.
Why Work With Us
Arrow is much more than products and services. We are a team of many backgrounds in a global ecosystem, working toward one common goal: to help customers create a better tomorrow, where innovation improves the quality of life and the benefits of technology are more accessible to all. Join us in building a better tomorrow for many!
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