At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
The Partner Documentation Manager will define, standardize, and scale the way we document and communicate processes across the Global Partner Organization. This role translates complex workflows, partner program mechanics, and system interactions into clear, structured, and usable documentation. You will collaborate with Partner Programs, Operations, Enablement, Sales, and Systems teams to ensure all processes are consistently documented, version-controlled, and aligned to business objectives.
How will you make an impact
· Define standards for process documentation and SOP creation
· Translate complex workflows into clear SOPs, playbooks, and process maps
· Support development of global documentation frameworks and templates
· Capture and document current and future state processes
· Build and maintain process maps across partner lifecycle activities
· Maintain centralized knowledge base documentation
· Align documentation with CRM/PRM systems and workflows
· Document process updates, launches, and system changes
· Create quick-reference guides and enablement content
· Identify gaps and improve documentation quality
Have you got what it takes?
· 2–3 years of experience in technical writing, process documentation or SOP development
· Ability to translate complex concepts into structured, user-friendly documentation
· Experience with process mapping and workflows
· Comfort working with cross-functional stakeholders
· Strong attention to detail and documentation accuracy
· Excellent written and verbal communication skills
· Experience with documentation tools and AI tools (e.g., Confluence, SharePoint, Lucidchart, Claude, Copilot)
· Organized and structured thinker
You will have an advantage if you also have:
· Exposure to partner programs or sales operations
· Familiarity with CRM/PRM systems
· Experience working with global teams
· Basic process improvement understanding
· Knowledge base management experience!
Enjoy NICE-FLEX!
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Skills Required
- 2-3 years of experience in technical writing, process documentation or SOP development
- Ability to translate complex concepts into structured, user-friendly documentation
- Experience with process mapping and workflows
- Comfort working with cross-functional stakeholders
- Strong attention to detail and documentation accuracy
- Excellent written and verbal communication skills
- Experience with documentation tools and AI tools (e.g., Confluence, SharePoint, Lucidchart, Claude, Copilot)
- Organized and structured thinker
- Exposure to partner programs or sales operations
- Familiarity with CRM/PRM systems
- Experience working with global teams
- Basic process improvement understanding
- Knowledge base management experience
NICE Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about NICE and has not been reviewed or approved by NICE.
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Healthcare Strength — Benefits are described as broad and comprehensive, spanning medical, dental, vision, life, disability, and mental-health support. Added programs like FSA options and fitness stipends contribute to a well-rounded health and wellness offering.
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Retirement Support — A 401(k) is part of the package, sometimes paired with match details that are described as typical to stronger depending on role and time period. Employee stock participation is also positioned as an additional long-term wealth-building component for eligible roles.
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Flexible Benefits — Flexible work arrangements are emphasized, including hybrid setups and remote options for some roles. Flex scheduling, paid holidays, and paid sick time add to the perceived flexibility of the overall rewards package.
NICE Insights
What We Do
NICE (Nasdaq: NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.
