YOUR MISSION:
As our new Partner Development Manager your mission is to drive revenue growth by identifying, qualifying and activating new partners to drive revenue and market share..You will track partner performance against key metrics, identify high performing partners, and explore new strategies to enhance partner engagement and revenue generation. You will collaborate closely with cross-functional teams, including sales, marketing, and technical experts, to ensure the successful implementation of the partner program and drive revenue growth through partner sales.
IN THIS ROLE YOU WILL:
- Qualify, acquire, and activate new partners, evaluating their fit with the Parloa's partner portfolio to achieve strategic objectives and goals.
- Actively manage an existing portfolio of partners, nurture ongoing relationships and drive collaboration to achieve revenue growth targets.
- Clearly articulate the joint value propositions to inspire partners to promote our solutions and deliver value to their customers.
- Provide support and resources to partners to enable them to effectively promote and sell Parloa products.
- Track partner performance against predefined metrics and KPIs, analyze data to identify high performing partners and areas for improvement.
- Take a creative and proactive approach to partnership development, exploring new opportunities, develop new strategies and initiatives to leverage partnerships best driving more partner engagement and revenue generation.
- Collaborate with the sales enablement team to develop and implement scalable sales enablement programs, providing the partners with the tools, resources, and training necessary for success.
- Collaborate cross-functionally with other internal teams (sales, marketing, product, etc.) to drive partner success.
WHAT YOU BRING TO THE TABLE:
- 3+ years of experience in partner management, sales or business development at a software company.
- Curiosity, high-energy and a strong level of ownership.
- Excellent relationship-building, negotiation skills and sales orientation.
- Proven track record of driving business growth and achieving results.
- Strong communication skills to articulate company vision and effectively collaborate with internal and external stakeholders.
- Ability to execute in an environment where priorities change quickly, demonstrating agility, adaptability, and problem solving skills.
- Experience in enterprise software or contact center technologies (CCAAS, IVR, ITR, Chatbots, Conversational ai, etc) is a plus.
- Experience in sales through a partner ecosystem is a big plus.
WHAT'S IN IT FOR YOU?
- Be part of a dynamic, driven and collaborative team in our New York office.
- Work for a leading AI company in the customer experience space.
- Help us build a world class partner ecosystem
- Competitive compensation package with equity
- Training and development budget which can be used for conferences and attending development courses to ensure continuous professional growth.
Your recruiting process at Parloa:
Recruiter video call → Hiring Manager Interview → Case Study interview → Meeting the team → Founder interview
Salary Range
$85,000-$110,000 USD
Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa's voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically, allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 250 people in Berlin, Munich, and New York.
When you join Parloa, you become part of a dynamic and innovative team made up of over 34 nationalities that's revolutionizing an entire industry. We're passionate about growing together and creating opportunities for personal and professional development. With our recent $66 million Series B investment, we're expanding globally and looking for talented individuals to join us on this exciting journey.
Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our Hiring Team.
Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.
* We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.
What We Do
We at Parloa believe in the revolution of how businesses talk to their customers with the help of artificial intelligence. Ever since our company was founded in 2018 in the heart of Berlin, Parloa has become one of the leading SaaS platforms for Conversational AI. Our aim is to build the most comprehensive solution in this sector for enabling every company in the world to have better conversations with their customers. We pursue this vision with the highest standards of technical engineering and combine it with innovative leadership and a strong commitment of every team member to reimagine the future of customer communication.
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