As our new Partner Development Manager your mission is to drive revenue growth by identifying, qualifying and activating new partners to drive revenue and market share. You will track partner performance against key metrics, identify high performing partners, and explore new strategies to enhance partner engagement and revenue generation. You will collaborate closely with cross-functional teams, including sales, marketing, and technical experts, to ensure the successful implementation of the partner program and drive revenue growth through partner sales.
IN THIS ROLE YOU WILL:
- Qualify, acquire, and activate new partners, evaluating their fit with the Parloa’s partner portfolio to achieve strategic objectives and goals.
- Actively manage an existing portfolio of partners, nurture ongoing relationships and drive collaboration to achieve revenue growth targets.
- Clearly articulate the joint value propositions to inspire partners to promote our solutions and deliver value to their customers.
- Provide support and resources to partners to enable them to effectively promote and sell Parloa products.
- Track partner performance against predefined metrics and KPIs, analyze data to identify high performing partners and areas for improvement.
- Take a creative and proactive approach to partnership development, exploring new opportunities, develop new strategies and initiatives to leverage partnerships best driving more partner engagement and revenue generation.
- Collaborate with the sales enablement team to develop and implement scalable sales enablement programs, providing the partners with the tools, resources, and training necessary for success.
- Collaborate cross-functionally with other internal teams (sales, marketing, product, etc.) to drive partner success.
WHAT YOU BRING TO THE TABLE:
- 3+ years of experience in partner management, sales or business development at a B2B enterprise-focused software company.
- Curiosity, high-energy and a strong level of ownership.
- Excellent relationship-building, negotiation skills and sales orientation.
- Proven track record of driving business growth and achieving results.
- Strong communication skills to articulate company vision and effectively collaborate with internal and external stakeholders.
- Ability to execute in an environment where priorities change quickly, demonstrating agility, adaptability, and problem solving skills.
- C1/C2 English and German skills.
- Experience in sales through a partner ecosystem is a big plus.
- Experience in enterprise software or contact center technologies (CCAAS, IVR, ITR, Chatbots, Conversational ai, etc) is a plus.
WHAT'S IN IT FOR YOU?
- Join a diverse team of 40+ nationalities with flat hierarchies and a collaborative company culture.
- Opportunity to build and scale your career at the intersection of customer-facing roles and engineering in a dynamic startup on its journey to become an international leader in SaaS platforms for Conversational AI.
- Deutschland ticket, Urban Sports Club, Job Rad, Nilo Health, weekly sponsored office lunches.
- Competitive compensation and equity package.
- Flexible working hours, 28 vacation days and workation opportunities.
- Access to a training and development budget for continuous professional growth.
- Regular team events, game nights, and other social activities.
- Work from a home and/or our beautiful office(s) in the heart of Berlin or Munich with adjustable desks, social areas, fresh fruits, cereals, and drinks.
Your recruiting process at Parloa:
Recruiter video call → Meet your manager → Challenge Task + Presentation → Bar Raiser Interview
Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa’s voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically, allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 400+ people in Berlin, Munich, and New York.
When you join Parloa, you become part of a dynamic and innovative team made up of over 34 nationalities that’s revolutionizing an entire industry. We’re passionate about growing together and creating opportunities for personal and professional development. With our recent $120 million Series C investment, we’re expanding globally and looking for talented individuals to join us on this exciting journey.
Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our Hiring Team.
Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.
* We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.
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What We Do
Parloa is a leading global AI company with a vision to make every customer interaction as easy as talking to a friend. We amplify the customer service experience with our AI Agent Management Platform. This enterprise-grade platform automates contact centers by leveraging the full power of generative AI safely & reliably in the context of consumer interactions. It combines highly-skilled personal AI agents that engage in natural and unique conversations with every customer, with AI assistance for human agents when they get on the line. Global brands trust Parloa to connect with their customers, ensuring they feel heard through exceptional experiences that increase satisfaction, encourage sales, and build loyalty. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald with offices in Berlin, Munich, and New York.
