The Role
The Partner Development Director is responsible for executing partner strategies, collaborating with sales teams, ensuring successful partnerships, and optimizing revenue outcomes.
Summary Generated by Built In
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
TTEC Digital seeks a Partner Development Director to join our growing organization. This is a 100% remote opportunity!
The Partner Development Director (PDD), working remotely, will be responsible for owning and executing the partner strategy for a set of key partners. This is a highly strategic but also hands-on role. While defining the partner vision and growth priorities, the PDD must also execute tactically — from driving day-to-day engagement with partners and sales teams to managing joint initiatives that build pipeline and deliver revenue outcomes.
This is an individual contributor role requiring a balance of strategic leadership and tactical execution.
What You Will Do:
- Develop and execute partner strategies aligned to TTEC Digital’s growth priorities, balancing long-term vision with near-term execution.
- Collaborate with Sales and Practice Leaders to co-develop GTM motions, account-based engagement plans, and solution roadmaps.
- Own the tactical execution of partner GTM initiatives — including building joint account plans, tracking partner pipeline, coordinating events/workshops, and ensuring follow-through on partner commitments.
- Define clear measures of success for each partner engagement and joint customer initiative, utilizing data to analyze performance, predict outcomes, and evolve the partnership.
- Establish and align on shared priorities with partners, including joint initiatives, co-investment, and strategies for unified migrations and CX modernization.
- Drive the lifecycle of joint offerings with partners: business case, planning and governance, solution differentiation, business value articulation, and business modeling.
- Identify new areas of growth and influence within partnerships, from emerging technologies (AI/GenAI, data/analytics) to new industry plays.
- Deliver on pipeline and/or revenue outcomes tied to partner-driven initiatives.
- Maintain partner health through tiering, certifications, scorecards, and executive alignment, ensuring compliance and visibility across the ecosystem.
What You Will Bring:
- Deep understanding of cloud ecosystems, SaaS platforms, and/or CX/CCaaS markets.
- Demonstrated ability to be both strategic and hands-on, from shaping long-term partner strategies to executing joint campaigns, workshops, and account plans.
- Proven success in building joint GTM strategies that drive measurable pipeline and revenue.
- Strong analytical skills with experience defining KPIs and using data to manage and optimize partnerships.
- Excellent executive presence with the ability to influence stakeholders at all levels.
- Strong collaboration skills across sales, marketing, and technical teams.
This position is eligible to participate in an annual incentive program. Actual compensation offered to a candidate may vary based upon geographic location, work experience, education and/or skill levels.
Benefits available to eligible employees include the following:
- Medical, dental, vision
- tax-advantaged health care accounts
- financial and income protection benefits
- paid time off (PTO) and wellness time off.
This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.
About Us
TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.
We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
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Skills Required
- Deep understanding of cloud ecosystems, SaaS platforms, and/or CX/CCaaS markets
- Demonstrated ability to be both strategic and hands-on
- Proven success in building joint GTM strategies
- Strong analytical skills with experience defining KPIs
- Excellent executive presence for influencing stakeholders
- Strong collaboration skills across sales, marketing, and technical teams
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The Company
What We Do
TTEC Digital is a global leader in customer experience orchestration, combining technology and empathy at the point of conversation. With decades of innovation experience across the world’s leading contact center technology platforms — plus in-house expertise in CX strategy, data and analytics, AI and more — TTEC Digital delivers an unmatched skillset for organizations looking to forge deeper customer relationships and drive better business outcomes.
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