What is Contentstack?
Contentstack is the creator of the headless CMS and the Composable Digital Experience Platform (DXP) category leader. Iconic brands around the world, such as Alaska Airlines, ASICS, Burberry, Mattel, Mitsubishi, and Walmart, invest in Contentstack to rise above the noise in today's crowded and competitive digital markets and to gain their unique Experience Edge. Contentstack and its employees are dedicated to the customers and communities they serve. The company is recognized for its unmatched customer care and tradition of giving back globally through the Contentstack Cares program, including proud support of Pledge 1% and Girls Who Code. Learn more at www.contentstack.com.
Who Are We?
At Contentstack we are more than colleagues, we are a tribe. Our vision is to pursue equity among our communities, employees, partners, and customers. We are global-diverse yet close; distributed yet connected. We are dreamers and dreammakers who challenge the status quo. We do the right thing, even when no one is watching. We are curious trendspotters and brave trendsetters. Our mission is to make Contentstack indispensable for organizations to tell their stories and to connect with the people they care about through inspiring, modern experiences. We care deeply about our customers and the communities we serve. #OneTeamOneDream. Chalo, let’s go!
What Are We Looking For?
Contentstack is soaring at high speeds with global expansion within our Partner Relationship and Customer Success teams, and the Partner & Customer Operations Manager will play a critical role in supporting the Partner, Customer Success, and Sales teams in driving business strategies and operational goals. As part of the Sales Operations organization, they will support the VP of Global Partnerships and Partnerships team to execute the company partner strategy as well as lend operational support to our Customer Success and Sales teams. They will work strategically and tactically, advising and executing the most appropriate systems and processes to enable the Partnership, Customer Success, and Sales teams to achieve their business objectives. The ideal candidate is highly analytical, collaborative, and adept at balancing strategic initiatives with operational execution. If you’re looking for an opportunity to join an innovative, fun, and fast-paced team where your contributions will have a meaningful impact, we’d love to hear from you! Here’s what you’ll be doing:
Partner Operations:
- Develop streamlined onboarding and enablement processes to equip partners with the tools, training, and resources to succeed.
- Develop and document the Rules of Engagement for working with partners, ensuring our systems are set up correctly to manage these processes and that they are coordinated with the wider sales processes.
- Support the VP Global Partnerships to define and develop the partner incentive programs, certifications, and co-selling frameworks to align partner efforts with business goals.
- Track and analyze partner performance metrics, including partner-sourced pipeline, deal velocity, and contribution to ARR.
- Ensure that all the necessary reports, dashboards and scorecards are in place to effectively track and monitor the success of the partner program and the partnership team's individual goals team's individual goals
- Act as a central point of contact for partner teams, resolving operational challenges and ensuring seamless collaboration.
Customer Success Operations:
- Partner with CS leadership to refine workflows for adoption, renewals, and expansions, ensuring high retention rates.
- Build dashboards to track CS metrics, such as Net Revenue Retention (NRR), churn rates, and product usage, delivering insights to improve customer outcomes.
Sales Operations:
- Support and maintain accurate sales pipeline reports and performance dashboards to provide visibility to sales leadership.
- Support CRM (e.g., Salesforce) administration, ensuring data accuracy and alignment with business processes.
What really gets us excited about you?
- 5-8 years of experience in project or program management in Sales, Partnerships or similar partner related operations in the IT industry
- Experience with and demonstrated knowledge of Salesforce (ideally Salesforce certified)
- Experience with business intelligence platforms
- You have strong attention to detail
- You are a real team player and thrive on building strong collaboration with cross-business teams; you like to keep a lot of balls in the air
- You enjoy solving problems and have a positive attitude to supporting teammates, colleagues and partners
- You are communicative, looking for growth and generating pipeline
- You enjoy solving problems and you also like to initiate change and think strategically within cross-functional teams
- You have a strong and positive presence, are a master in communication
- Hold responsibility for partners, customers, and Contentstack's mutual success
- Some travel is required
Salary for this role ranges between $105,000 - 115,000 based on skill set and experience
What Do We Offer?
Interesting Work | We hire curious trendspotters and brave trendsetters. This is NOT your boring, routine, cushy, rest-and-vest corporate job. This is the “challenge yourself” role where you learn something new every day, never stop growing, and have fun while you’re doing it.
Tribe Vibe | We are more than colleagues, we are a tribe. We have a strict “no a**hole policy” and enforce it diligently. This means we spend time together - with spontaneous office happy hours, organized outings, and community volunteer opportunities. We are a diverse and distributed team, but we like to stay connected.
Bragging Rights | We are dreamers and dream makers. Our efforts pay off and we work with the most prestigious brands, from big-name retailers to airlines, to professional sports teams. Your contribution will make an impact with many of the most recognizable names in almost every industry including ASICS, Chase, Steve Madden, Holiday Inn, Icelandair, Mattel, Mitsubishi, Shell, and many more!
One Team One Dream | This is one of our values, and it shows. We don’t believe in artificial hierarchies. If you’re part of the tribe, you have an opportunity to contribute. Your voice will be heard and you will also receive regular updates about the business and its performance. Which, btw, is through the roof, so it’s a great time to be joining…
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Top Skills
What We Do
Contentstack is a composable DXP which is a digital experience platform assembled from a series of best-of-breed solutions. These solutions work together via APIs to deliver content and digital experiences to customers in a more agile and flexible way than a single, integrated, and essentially monolithic platform. It brings a microservices approach to the DXP space.
Our composable DXP stands out in the market, so your digital experiences can.
The Contentstack platform builds on our pioneering headless CMS roots, making complete what headless CMS alone do not. This includes a built-in Marketplace, full-stack automation, and integrated front-end hosting for full end-to-end digital experience functionality. Unlike legacy DXP solutions, we do this with a 100% open MACH architecture for maximum choice and functionality up and down the composable stack.
There is no stack like Contentstack.
Learn more at www.contentstack.com.
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